Food and Beverage Supervisor

The Grand Hotel Leicester; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Leicester is seeking a Food and Beverage Supervisor to enhance service excellence and create memorable dining experiences. The role involves leadership, training, and ensuring customer satisfaction while managing restaurant operations effectively.

Benefits

Career opportunities

On-the-job training

Staff incentives based on performance

Qualifications

• Previous hospitality experience is essential.
• Good command of English; additional languages advantageous.
• Well-organized, outgoing, and service-minded.

Responsibilities

• Assist the food and beverage manager in building an effective team.
• Provide courteous and memorable service to guests.
• Collaborate with colleagues to deliver captivating experiences.

Skills

Guest engagement skills

Customer service skills

Communication skills

Organizational skills

Job description

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Food and Beverage Supervisor with a passion for service excellence.

You will report to the Assistant Food and Beverage Manager, working to provide our guests with memorable dining experiences.

Responsibilities:

1. Assist the food and beverage manager in building an effective team through leadership and setting the right example.
2. Work with the F&B Managers to take responsibility for training, development, departmental induction, monthly meetings, planning, and delegating work.
3. Provide courteous and memorable service to guests, leaving a lasting impression.
4. Demonstrate full knowledge of our products and facilities to deliver exceptional service.
5. Ensure daily tasks are completed effectively.
6. Collaborate with colleagues to deliver captivating experiences.
7. Take initiative in accommodating guest needs resourcefully.
8. Assist in training and coaching staff to achieve service standards and product delivery.
9. Handle guest complaints following proper procedures.
10. Promote sales awareness within the department to maximize opportunities.

Requirements:

• Excellent guest engagement skills.
• Previous hospitality experience.
• Ability to demonstrate excellent customer service skills.
• Experience handling customer requests and complaints.
• Well-organized, outgoing, and service-minded.
• Effective communication and organizational skills aligned with guest expectations.
• Good command of English; additional languages are advantageous.

Benefits:

• Career opportunities within our business.
• On-the-job training and access to digital learning platforms.
• Staff incentives based on performance.

About Us:

The Grand Hotel Leicester by the Unlimited Collection is a brand of The Ascott Limited, which embraces diversity, equity, and inclusion, welcoming applicants of all backgrounds.

Ascott’s presence spans Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA, offering serviced residences, coliving, hotels, and senior living apartments. Its brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello. Members enjoy exclusive privileges through the Ascott Star Rewards program.