Food and Beverage Shift Leader / Supervisor

Get Golfing CIO; Pyrford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recreational facility in Pyrford is seeking an experienced Hospitality Shift Leader to oversee clubhouse operations and manage staff. You will ensure exceptional service delivery and foster a positive atmosphere for guests and team members. Ideal candidates should possess supervisory experience in hospitality, strong communication skills, and a passion for hospitality.

Benefits

Pension

Training and Development

Free Golf

50% discount on food and beverage

Staff referral programme

Opportunities for Progression

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong organisational and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Sound knowledge of food and beverage operations.

Responsibilities

• Support the Clubhouse Manager in overseeing daily operations.
• Supervise, train, and motivate staff.
• Manage inventory and stock control.
• Plan and deliver special events and promotions.

Skills

Supervisory experience in hospitality

Organizational skills

Interpersonal communication

Problem-solving abilities

Attention to detail

Job description

Pyrford Lakes in Woking is seeking a Hospitality Shift Leaders to join our team.

As a Shift Leader, you’ll play a vital role in ensuring the smooth operation of our clubhouse. You’ll take the lead in organising and running events, supervising staff, and delivering exceptional service to our guests.

Working closely with the Clubhouse Manager, you’ll also support the day-to-day management of the clubhouse while fostering a positive, sales-focused, and engaging atmosphere for both our team and our members.

Responsibilities

• Support the Clubhouse Manager in overseeing the daily operations of the clubhouse.
• Supervise, train, and motivate staff to deliver exceptional service to members and guests.
• Assist in developing and implementing policies and procedures that improve efficiency and enhance customer satisfaction.
• Manage inventory, stock control, and ordering to ensure availability while minimising waste.
• Maintain a clean, safe, and welcoming clubhouse environment.
• Help plan, organise, and deliver special events and promotions.
• Respond to member and guest concerns promptly and professionally.
• Work collaboratively with other departments to ensure smooth operations and outstanding guest experiences.

• Proven experience in a supervisory role within the hospitality industry, ideally in a clubhouse, hotel, or similar setting.
• Strong organisational and problem-solving abilities.
• Excellent interpersonal and communication skills, with the ability to lead and motivate a team.
• Sound knowledge of food and beverage operations.
• Ability to remain calm and professional under pressure, effectively handling customer concerns.
• Flexibility to work evenings, weekends, and holidays as required.
• Exceptional attention to detail with a commitment to cleanliness, safety, and presentation.
• A genuine passion for hospitality and delivering outstanding guest experiences.

• Pension
• Training and Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme
• Opportunities for Progression