Food and Beverage Services Manager

Park Plaza; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Park Plaza Riverbank London Hotel seeks a proactive Food and Beverage Services Manager to oversee all F&B operations. The manager will lead a team, ensure guest satisfaction, and adapt services based on market trends. Competitive salary and numerous employee perks offered.

Benefits

Highly competitive salary with generous service charge

Subsidised travel arrangements after midnight

Discounted hotel room rates across Europe

50% F&B discount at restaurants and bars

Two wellness days per year

Two free meals per day

Access to 40% of pay before payday

Recommend a Friend scheme - £750

Gym discounts and wellness schemes

Annual staff parties and events

Qualifications

• Previous experience as a Food & Beverage Manager in a hotel is essential.
• Strong leadership, coaching, and guest service skills required.

Responsibilities

• Oversee daily F&B operations and ensure excellent guest satisfaction.
• Manage performance issues and adapt offerings based on guest needs.
• Maintain compliance with health and safety regulations.

Skills

Leadership

Guest Satisfaction

Coaching

Performance Management

Job description

Food and Beverage Services Manager job opening at Park Plaza Riverbank London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service, delicious food, and drinks are essential to the hotel experience, alongside a great night’s sleep in a stylish location. Your contribution as Food and Beverage Services Manager is vital.

Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms and busy Food and Beverage operations.

The Food and Beverage Services Manager is responsible for the daily management of all F&B operations, ensuring the highest guest satisfaction and supporting the Director of Food and Beverage.

As our Food and Beverage Services Manager, you will receive:

• Salary: Highly competitive with generous Service Charge
• Subsidised travel arrangements after midnight (if applicable)
• Discounted hotel room rates across Europe (also available at Radisson Hotel Group and for family & friends)
• 50% F&B discount at our restaurants and bars (for your entire party)
• Two wellness days per year, starting with 30 days of holiday annually, increasing with service!
• Two free meals per day, including days off if desired
• Access to 40% of your pay before payday via Wagestream
• Recommend a Friend scheme - £750
• BenefitHub discounts at numerous online and high street stores, supermarkets, attractions, restaurants, and cinemas
• Gym discounts and wellness schemes
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 Employee Assistance Programme
• Rota schedules published at least two weeks in advance (if applicable)
• Uniforms provided and free dry cleaning (if applicable)
• Annual staff parties and events

We seek a Food & Beverage Services Manager who:

• Oversees daily F&B operations, ensuring excellent guest satisfaction
• Leads, coaches, and motivates outlet Managers
• Uses guest feedback to improve service quality
• Creates an effective work environment to meet goals
• Manages performance issues within departments
• Adapts offerings based on guest needs, market trends, and competition
• Ensures guest and employee satisfaction, market competitiveness, and financial performance
• Proactively addresses guest issues and maintains compliance with health and safety regulations
• Manages F&B contractors and budgets
• Maintains visibility and engagement during F&B outlet hours
• Has previous experience as a Food & Beverage Manager in a hotel

Park Plaza offers stylish accommodations and versatile meeting facilities, complemented by award-winning restaurants and bars, catering to both leisure and business travelers.