Food and Beverage Services Manager

Eden Hotel Collection Limited; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier hospitality group in Cheltenham seeks a Food & Beverage Services Manager to oversee operations across multiple outlets. The role involves collaborating with the senior team and ensuring exceptional guest experiences. Ideal candidates will have strong leadership skills, excellent communication abilities, and experience in fast-paced environments. This position offers generous benefits, emphasizing employee wellbeing and career development.

Benefits

Generous Time Off: 31 days

Monthly Tips

Health & Wellness Plans

Career Development Programs

Discounts on stays and leisure activities

Qualifications

• Experience in a fast-paced environment.
• Strong leadership skills managing a team of 30+.
• Excellent communication skills in English.

Responsibilities

• Oversee multi-outlet operations from fine dining to bar service.
• Collaborate with Exec Chef and senior team for operational delivery.
• Maintain high standards of service and professionalism.

Skills

Leadership

Communication

Customer Service

Team Management

Time Management

Job description

As Food & Beverage Services Manager, you will work alongside the Restaurant and Bar teams overseeing all elements of our multi-outlet operation from fine dining to bar, lounge, and afternoon tea service. You will collaborate with our Exec Chef and senior team to craft and design the operational delivery behind food concepts, leading by example to deliver intuitive and memorable service to all our guests. You will inspire the team with clarity and confidence, ensuring the department is prepared and organized, while also assisting Managers to ensure all guests are satisfied and receiving the best possible service.

Key Responsibilities:

1. Maintain professionalism, knowledge, and dedication to delivering first-class guest experiences; uphold high standards consistently.
2. Work comfortably within volume-led environments as well as more intimate fine dining settings.
3. Bring broad experience from restaurant management roles across various environments.
4. Lead a team of 30+ members, demonstrating strong leadership skills and proven team retention.
5. Exhibit excellent communication skills in English, both written and spoken, and build relationships with the hotel team and guests.
6. Enjoy working in a fast-paced environment with a proactive attitude and enthusiasm for a busy setting.
7. Experience with brands like Pride of Britain, Relais & Châteaux, or Small Luxury Hotels of the World is desirable.

At Eden Hotel Collection, our people are at the heart of everything we do. We are an award-winning group of unique hotels, dedicated to delivering exceptional experiences. We value our team’s growth, happiness, and success, supporting you through industry-leading wellbeing, engagement, and recognition initiatives.

Benefits include:

• Generous Time Off: 31 days, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities.
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more.
• Wellbeing Centre: Access to recipes, fitness videos, and financial tools.
• Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing.
• Exclusive Perks: Discounts on stays, spa, golf, and leisure.
• The Happy Hub: Peer recognition, rewards, and employee celebrations.
• Support for Wellbeing: Financial, mental, and physical support via Hospitality Action.
• Employee Communications: Stay updated through Eden Engage.
• Career Development: Apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work support.
• Everyday Essentials: Free parking, meals on duty, uniform, footwear allowance.

We foster a culture of collaboration and care, emphasizing inclusivity and diversity. We are committed to equity and encourage applications from all backgrounds, perspectives, and experiences. Join us to experience a values-led, award-winning employer. For a glimpse into Eden Hotel Collection, follow us on LinkedIn.