Food and Beverage Manager / Operational Development Manager

VERA Security, Inc.; Swindon; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Health cash plan

Pension contribution match

Employee assistance program

Discounted gym membership

Free entry to National Trust properties

Discount on holiday cottage bookings

35% off National Trust holiday cottage

Job summary

A leading non-profit organization is seeking an Operational Development Manager / Food and Beverage Manager to oversee food safety standards and operations across 300+ cafes and tearooms. The role involves managing multi-site teams, improving customer satisfaction, and contributing to the organization’s mission. The ideal candidate has extensive knowledge of the UK food and beverage market, strong financial acumen, and a passion for sustainable operations. Competitive benefits include health plans, pension contributions, and professional development opportunities.

Qualifications

• Strong background in food and beverage management, preferably in the non-profit sector.
• Extensive knowledge of managing large teams and multi-site operations.
• Demonstrable competency in budgeting, forecasting, and profitability management.
• Ability to drive improvements in food safety and waste reduction across sites.

Responsibilities

• Lead the review and implementation of food safety standards.
• Work with teams to reduce food waste and energy consumption.
• Drive customer satisfaction and repeat business through effective management.
• Build a strong network across the National Trust to support customer satisfaction.

Skills

Managing multi-site operations

Knowledge of UK food and beverage market

Understanding of commercial operations

Financial awareness and budgeting

Building a strong network

Operational efficiency

Job description

Food and Beverage Manager / Operational Development Manager

The position of Food & Beverage Development Manager (Operational) is an important one in protecting the reputation and ensuring the safety and smooth running of our food and beverage operations across 300+ cafes and tearooms at over 200 National Trust places.

This role has a major impact on how we operate, you will be joining at a really exciting time as we push forward with our bold strategy to create a food business that champions the cause and purpose of the National Trust to the millions of visitors we welcome each year.

What you’ll be doing as an Operational Development Manager / Food and Beverage Manager

You’ll be taking the lead on reviewing, updating and implementing food safety standards and toolkits. Working closely with our Environmental Practices team to reduce and manage food waste and energy consumption.

You’ll have

• A strong background in successfully managing multi-site operations, preferably in the not-for-profit or charitable sector
• Extensive knowledge of the UK food and beverage market, managing multi site f&b companies and large teams
• A thorough understanding of commercial operations and the drivers for customer satisfaction, repeat business, spend, margins and profitability
• Good financial awareness, demonstrable understanding and competency in budgeting, forecasting, margin mix and management and delivery against KPIs
• Able to build a strong network across a disparate organisation
• Strong operational efficiency and technical awareness

How We Reward you

• Health cash plan – from as little as £3.09 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership at over 100 leisure facilities across the country
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our Retail and Food & Beverage outlets
• Discount up to 35% off a National Trust holiday cottage booking

Looking after your career

• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression

What it's like to work here

We provide the best possible working environment for you throughout the building whilst also promoting and fostering a sociable Heelis Community. Do great things for us and we’ll do great things for you and your career.

Heelis is the Central Office for the National Trust; it was named after one of the Trust’s biggest benefactors Mrs William Heelis. There are approximately 700 staff from across the Trust’s directorates, including the Executive team and the Director General, are based here.Heelis was designed to be highly sustainable and has won a number of nationally recognised awards.

Apply for this fantastic Operational Development Manager / Food and Beverage Manager today!