Food and Beverage Manager (Costa) - Campus Services - 104553 - Grade 5

University of Birmingham; Birmingham; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

40 days holiday

Volunteer day

Pension scheme

Nurseries

Job summary

The University of Birmingham is seeking an experienced Food and Beverage Manager to lead a team across campus outlets, delivering exceptional service and achieving financial targets. You will plan menus, drive sales, manage budgets and ensure standards in line with SOPs and brand guidelines.

This permanent, full-time role offers a structured development path through the Birmingham Professional programme and a generous benefits package, including 40 days of holiday and pension, with potential

Qualifications

• Experience leading a team in food and beverage operations.
• Ability to deliver financial targets and manage budgets.
• Strong customer service and operational standards.

Responsibilities

• Lead a team to deliver excellent customer service across campus outlets.
• Plan and deliver to KPIs once the budget is set.
• Create plans to deliver all financial targets and drive sales.
• Develop and motivate staff to create a multi-skilled workforce.
• Be flexible to work across the department or wider University as needed.

Skills

Team leadership

Sales planning

Budgeting

Customer service

Financial targets

Tools

Stock system

Job description

Job Description

Position Details

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883

Grade: 5

Full Time, Permanent

Closing date: 6th October 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

Department Overview

As part of Campus Services, the Business and Operations department offers a wide variety of outlets to staff, students and visitors across campus and in our student accommodation. These range from small coffee shops and bars to large restaurants, as well as providing hospitality services for conferences and events held on campus. The post-holder will be responsible for managing a team and providing excellent customer service in any one of those areas/outlets.

Role Summary

You will be responsible for leading a team to deliver excellent customer service in any one of those areas/outlets and for planning and delivering to key performance indicators once the budget has been set. Our Food and Beverage Managers provide proactive support to our Senior Management Team and to the Food and Beverage team's success. As a Food and Beverage Manager, you will be responsible for creating a plan to deliver all financial targets, driving sales, promoting and growing the unit, as well as proactively developing and motivating your team to create a multi skilled workforce. In order to flexibly use resource, you may be required to work elsewhere in the department or wider University.

Main Duties

Ensure that areas within your area of responsibility are set up and operated adhering to your Standard Operating Procedures or Brand Guidelines. You must ensure that all operational and standards audits are passed.

Financial

• Create and deliver a sales plan to achieve the sales target for the unit.
• Control all associated costs; Staff Costs, Casuals, Gross Profit %, Maintenance & Repairs, Consumables, any other Controllable Costs.
• Manage the operation of the stock system, to deliver great product availability, whilst minimising waste. Support the analysis of monthly stocktakes and determine actions to be taken to deliver Gross Profit percentages.
• Deliver all event activity on time and within budget constraints.
• Monitors all cash handling and till / system functions to ensure accuracy and consistency. Investigate and take appropriate actions to deal with non-compliance and ensure that robust systems are implemented to prevent future breaches of procedures.

Safe ways of working

• Ensure that your area of responsibility is operated in a safe and efficient manner. Take remedial action to correct any breach of procedure and implement plans to prevent future reoccurrences.
• To ensure that the agreed standard of food and beverage service are delivered at all times, and that all food and beverage preparation by yourself and those you are supervising meets all legal requirements and is of the highest standard of quality.
• Comply with licensing law when serving alcohol and ensure that your team are compliant too.
• Audit the units on a regular basis to address any potential or developing problems as they arise and become more serious. Implement action plans based on findings and ensure remedial actions are corrected and training provided to prevent repeat occurrences - ensuring units remain compliant with the law and university policies at all times.
• Ensure that all facilities are maintained and operational. Escalate issues that you cannot rectify to your Manager.
• Overall responsibility in the Unit for adherence with all work rules and codes of practice including:
  1. Health & Safety codes of practice
  2. Control of substances hazardous to health (COSHH)
  3. Hazard Analysis and Critical Control Point (HACCP) hygiene and allergen recording systems
• Ensure that all administration and paperwork is completed in a professional and timely manner.

Leadership

• Ensure adherence to University HR policies and procedures and relevant employment law for all staff.
• Ensure that goals and objectives are set for the staff, developing organisational capability, and modelling how we work together.
• Displays a "customer comes first" attitude by ensuring excellent service, training and supporting staff to ensure they deliver the same approach. For back of house areas this can include working relationships with front of house team members as well as customers.
• Anticipate customer and unit needs by constantly evaluating environmental and customer's needs. Communicates information to the line manager so that the team can respond as necessary to create the perfect environment during each shift.
• Ensure that customer feedback is collected, processed and action plans implemented
• Provides coaching and direction to the Team to take action and to achieve operational goals.
• Constantly reviews working environment and key business indicators to identify problems, concerns and opportunities