Food and Beverage Manager

Hilton Worldwide, Inc.; Horsell; On-site; GBP 50,000; Full time

Job summary

A leading hospitality company is looking for a Food and Beverage Manager for their location in Woking, England. You will be responsible for managing all food and beverage operations, ensuring exceptional levels of customer service and compliance with brand standards. The ideal candidate will have management experience in the food and beverage industry, a passion for guest service, and a commitment to training and developing the team. This role offers an annual salary of £50,000 plus service charge and includes various employee perks.

Benefits

Annual Salary of £50,000 plus service charge

Uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days annually

Discounted dental and health cover

Qualifications

• Managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience.
• Training staff and working within budgeted guidelines.
• Recruiting, managing, and developing the Food and Beverage team.

Responsibilities

• Manage all Food and Beverage Outlet operations.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Manage guest queries in a timely and efficient manner.
• Set departmental targets and objectives.

Skills

Management and/or supervisory Food and Beverage experience

Ability to meet financial targets

Ability to comply with all Food and Beverage brand standards

Ability to work under pressure

Willingness to develop team members and self

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Education

Degree in relevant area

Job description

Job Description - Food and Beverage Manager

Food and Beverage Manager (Job Number: HOT0BZTY)

Work Locations

Work Locations: Hilton Woking Church Street West Woking GU21 6AX

Get ready to be part of something truly extraordinary at the new Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

Please note this role will work on a rota basis from Monday to Sunday with a mix of early and late shifts. We do therefore require candidates to be flexible to work across the week.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A WORLD OF REWARDS

• Annual Salary of £50,000 plus service charge
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel: we encourage green travel to work, with options for biking, walking, carpooling, or using public transportation.

A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

• Manage all Food and Beverage Outlet operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

• Management and/or supervisory Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

EVERY JOB MAKES THE STAY.