Food and Beverage Manager

The Mole Resort; Devon and Torbay; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Mole Resort seeks a dynamic Food and Beverage Manager responsible for leading bars, restaurants, and event venues in a picturesque Devon setting. The role involves managing a team, providing exceptional guest experiences, and overseeing operations to deliver high-quality service. Perks include competitive pay, discounts, and opportunities for career progression within a global company.

Benefits

Competitive pay, reviewed annually

Discounts across a range of products

Local cinema and days out discounts

Employee Assistance Programme

Complimentary spa facilities

Discounts on food and drink on-site

Restaurant and hotel discounts regionally

Share of service charges

Staff rest area with meals provided

Flexible working and holiday sharing options

Qualifications

• Experience in delivering weddings and events hospitality.
• Commitment to high levels of customer service.
• Flexibility to respond to various work situations.

Responsibilities

• Manage the team and service efficiency in the food and beverage department.
• Lead weddings and events, ensuring excellent guest experiences.
• Maintain budgetary control and compliance with Health & Safety standards.

Skills

Customer Service

Leadership

Financial Control

Job description

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Here at The Mole Resort, we have launched a brand-new resort set in acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities.

As a Food and Beverage Manager, you will be responsible for the profitable and efficient running of our bars, restaurants, and event venues. You should possess excellent customer service skills and contribute to a fantastic guest experience. Additionally, you will be responsible for training and developing your team to meet Mole standards.

What will I be doing?

As F&B Manager at The Mole, you will manage the team and service to ensure efficiency and effectiveness, covering all tasks related to guests, team, and collaboration with other departments. Your goal is to ensure the food and beverage department provides proactive and professional service, delivering a seamless, safe, and memorable experience to all guests. Your specific responsibilities will include:

• Review and maintain the highest standards of operation and service in line with the resort's overall strategy and industry trends.
• Be familiar with all operational standards and be available to cover roles during busy periods.
• Ensure the department is well-organized, tidy, and equipment is maintained.
• Lead our weddings and events, serving as a clear contact point for clients.
• Lead the team to interact daily with guests to seek feedback and build positive relationships and loyalty.
• Manage and maintain budgetary requirements regarding costs and payroll.
• Ensure team compliance with Health & Safety standards.
• Ensure the product is brand-sensitive and provides exceptional guest experiences.
• Lead the team to upsell hotel services and promotions.
• Manage team development and performance using standard management tools, inspiring and motivating the team to promote morale and teamwork.
• Perform management roles in emergency situations as assigned by line manager and/or H&S Manager.
• Assist other departments as necessary, including familiarization visits and entertaining clients.
• Communicate effectively with other departments.
• Be proactive regarding the financial performance of the department, including budgets and payroll.

What are we looking for?

To successfully fill this role, you should demonstrate:

• Experience in delivering weddings and events hospitality.
• Commitment to high levels of customer service.
• Leadership and motivational skills.
• Flexibility to respond to various work situations.
• Strong financial control and understanding.

Above all, you should be fun and help us deliver our brand of fabulous stays and active days.

What’s in it for me?

Joining The Mole Resort offers many perks, including:

• Competitive pay, reviewed annually.
• Discounts across a range of products, from supermarket shopping to wellington boots.
• Local cinema and days out discounts.
• Employee Assistance Programme for life's challenges.
• Complimentary spa facilities.
• Discounts on food and drink on-site.
• Restaurant and hotel discounts regionally.
• Share of service charges (tips).
• Staff rest area with meals provided.
• Flexible working and holiday sharing options.
• Discounts across L+R Hotels.

Join our team for support and training that can further your career, with opportunities for progression in a fantastic location within a global company. We value each team member—come and see where it can take you!