Food and Beverage Floor Manager

Hilton Worldwide, Inc.; London; On-site; GBP 29,000; Full time

Job description

Job Description - Food and Beverage Floor Manager (HOT0BJ5B)

Job Number:

HOT0BJ5B

Work Locations:

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Our new restaurant launched in June 2023 is the heart of the hotel eating and drinking experience. Buzzy and fast paced from morning to late, with friendly and informal service in a landmark address. Located on the ground floor, we offer a fine casual all day destination, with outdoor seating overlooking Hyde Park. We serve a breakfast buffet with live cooking stations and an all-day a la carte menu along with a signature afternoon tea. Our modern British approach, combined with traditional and international flavours creates a simple menu perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.

Salary: £28,700 per year plus service charge

Benefits

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

Job Overview

The Restaurant Floor Manager works closely with the Restaurant Management and supports with the commercial performance, management and reputation of the Restaurant.

• Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?

• As a leader, are you supportive and inclusive?

• Do you thrive in a fast-paced environment?

If so, this Restaurant Floor Manager role is made for you!

Key Responsibilities

As Restaurant Floor Manager, you will:

1. Commercial Performance

• Support to achieve the restaurant’s targets, considering driving the average check value, team incentives, as well as team member and guest experience.
• Understand business results - including sales, costs, covers, guest satisfaction - and support with actions to improve performance.
• Optimise covers using good diary management.
• Deliver high-quality food and drink to satisfy guest needs - and social media feeds!
• Champion Hilton’s sustainability goals through teaching and monitoring proper waste management, and minimizing wastage and single-use items.

2. Exceptional Guest Experiences

• Lead your shift to deliver exceptional guest experiences, making sure the team provides authentic personalised service and in-depth product knowledge.
• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
• Review and act on customer feedback, taking quick action to improve service and resolve complaints.
• Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews).
• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.
• Support to develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management focusing on training and recognition.
• Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and to minimize overtime.
• Communicate well and often, building good relationships with your team and key stakeholders.
• Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
• Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
• Manage restaurant inventory, stock control and purchasing, following hotel guidelines.

Who Are We Looking For?

We’re looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.