Food and Beverage Assistant / Waiter/ Waitress

Exclusive Hotels; Chippenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in hospitality is seeking a Food & Beverage Assistant to enhance guest experiences. This role involves preparing dining areas, assisting with food service, and ensuring a high standard of customer satisfaction. Ideal candidates should have a passion for food and excellent communication skills, making this an exciting opportunity in a vibrant environment.

Benefits

29 days holiday (increasing with length of service)

50% Discount on food and beverage

Competitive salary above Real Living Wage

Meals on duty provided

Free gym access

Recognition and rewards scheme

Access to learning platform

Cycle to work scheme

Qualifications

• Previous experience as a Food and Beverage Assistant / Waiter ideally in a similar environment.
• A passion for pleasing to ensure guests have a happy experience.
• Interest and appreciation of fine food & wine.

Responsibilities

• Responsible for Mise-en-Place, ensuring adequate cutlery and crockery.
• Support and assist the restaurant team with food delivery during service.

Skills

Communication

Customer Service

Attention to Detail

Job description

In a Nutshell

We are actively seeking a Food & Beverage Assistant to help create happiness in amazing places by ensuring our guests receive a rapturous welcome whilst enjoying our dining experiences. Breakfast, lunch, afternoon tea, and dinner are served at our guests' convenience, whether formally in the hotel, alfresco on the terrace, or picnic in the grounds.

Our guests always comment on our friendly and hospitable staff who can’t be faulted, as they deliver impeccable service, accommodating their every need. (Just take a look at Trip Advisor - Do you fancy joining this team?)

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development, and progression opportunities, other benefits include:

• Competitive salary, benefits, and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product, and Planet.
• Free downloads to newspapers, magazines, and books
• Cycle to work scheme

Main Responsibilities

Lots to do but lots of fun

As a Food and Beverage Assistant, you will be responsible for Mise-en-Place, ensuring that restaurants have sufficient quantities of cutlery and crockery for service, and making sure the restaurant is prepared to entertain our guests. During service, you will support and assist the restaurant team with the delivery of food from the kitchen to the appropriate section.

The Ideal Candidate

Are you right for us?

• A passion for pleasing to ensure our guests have a happy experience.
• Previous experience as a Food and Beverage Assistant / Waiter ideally gained in a similar environment.
• An interest, and appreciation of fine food & wine.
• Confident communicator – important to liaise with your guests and your other team members.

About The Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work; we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.