Food and Beverage Assistant - Part -time

Hilton; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Travel perks – Go Hilton

50% off food & beverage

Free meals on duty

28 days holiday incl. bank holidays

Employee Stock Purchase Programme 15%

Pension scheme

Perks at Work discounts

Care for All wellbeing resources

Crisis Concierge

Career development opportunities

Job summary

Hilton’s Conrad London St James is seeking a Food and Beverage Assistant to join the team in London’s Westminster area. You will support Cocktail Bar and Afternoon Tea operations, delivering memorable guest experiences with a warm, hospitality-focused approach.

The role includes competitive hourly pay (£13.26) plus an expected annual service charge, generous holiday allowance, travel perks, staff discounts, and wellbeing support.

Qualifications

• Experience in customer service or hospitality is preferred.
• Ability to deliver high standards of guest service.
• Passion for hospitality and light-hearted attitude.

Responsibilities

• Delight our guests with upbeat, friendly service at Cocktail Bar and Afternoon Tea.
• Support day-to-day operation of Cocktail Bar and Afternoon Tea to ensure standards are met.
• Collaborate with Food & Beverage team on priorities, updates, and guest preferences.
• Assist with service, set-up, and operational tasks to ensure seamless guest experience.
• Uphold health, safety, sanitation, and alcohol awareness regulations.

Skills

Guest service

Communication

Teamwork

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food and Beverage Assistant at Conrad London St James, you’re not just overseeing the seamless execution of daily operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

• Competitive pay – £13.26 per hour plus an expected average annual service charge likely to be between £3000 - £3,500
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

The hotel, located in the heart of Westminster, features 256 beautifully appointed bedrooms. Our outlets offer team members the opportunity to be part of exciting food and drink concepts while delivering the standards of luxury service that Conrad is renowned for.

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• Romy Gill at The Pem, a glamourous and elegant restaurant in the center of the hotel showcasing Indian cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

Responsibilities

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. This position will primarily support the Cocktail Bar and Afternoon Tea departments.

Here’s What You’ll Do During a Typical Day

• Delight our guests: Bring an upbeat and friendly attitude to every guest interaction, delivering exceptional service within our Cocktail Bar and Afternoon Tea operation while creating memorable experiences.
• Deliver exceptional service: Support the day-to-day operation of the Cocktail Bar and Afternoon Tea departments, ensuring service standards are consistently delivered and exceeded.
• Collaborate for success: Work closely with the Food & Beverage team to communicate daily priorities, service updates, guest preferences, and operational requirements.
• Support team success: Work alongside your colleagues to provide a seamless guest experience, assisting with service, set-up, and operational tasks as required.
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.