Food and Beverage Assistant - Casual Hours - £12.21ph + Service Charge

The Grand Hotel Birmingham; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

The Grand Hotel Birmingham recherche un Assistant en Restauration & Boissons pour fournir un service chaleureux et professionnel dans un cadre dynamique. Le candidat idéal doit avoir une attitude positive, une forte orientation client et être flexible en matière d'horaires. Profitez d'avantages tels que des réductions sur les repas et des opportunités de développement de carrière.

Benefits

Réductions pour les collègues et la famille pour les séjours

50% de remise sur la nourriture et les boissons

Accès à un portail de bénéfices exclusifs

Programme de reconnaissance des employés

Repas gratuits pendant les heures de service

Développement de carrière

Uniforme fourni

Qualifications

• Nature chaleureuse et authentique, capable de mettre à l'aise.
• Capacité à communiquer clairement et poliment.
• Orientation forte vers le service client et attitude positive.

Responsibilities

• Promouvoir une image professionnelle auprès des invités.
• Être knowledgeable sur les menus et faire des recommandations.
• Travailler en étroite collaboration avec le personnel de bar et de cuisine.

Skills

Service à la clientèle

Communication

Travail d'équipe

Job description

Isaacs is a vibrant modern brasserie rooted in British style with a French twist. A place where seasonal produce, classic flavour, and creative flair meet to create memorable dining moments.

Open from breakfast to dinner, and every Sunday for our elevated Sunday Roast, Isaacs is a proud celebration of locally sourced ingredients and elegant simplicity.

And when the sun goes down, Downstairs at The Grand takes over — a stylish speakeasy jazz bar with a full calendar of live music, craft cocktails, and cabaret charm.

As a Casual Food & Beverage assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests.

The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

The hours are flexible and perfectly suited to those looking for a working week that can meet your needs aswell as ours.

What You Will Do

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• To follow all steps of service, ensuring the focus remains guest-centric
• Work closely with the bar, kitchen, hosts and wider hotel staff to ensure best possible service
• To build a rapport with all guests in assigned section and use this to maximise sales opportunities
• Be flexible to jump into any roll within the restaurant when needed
  
  

Ideal candidate

• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
  
  

Benefits

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided