Food and Beverage Assistant - Campus Services - 103844 - Grade 2

TN United Kingdom; United Kingdom; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Food and Beverage Assistant to deliver exceptional customer service across various outlets. In this role, you will engage with customers, handle food preparation, and ensure compliance with hygiene standards. Flexibility is key as you may work across different areas of the university. Join a dynamic team where your contributions will enhance the dining experience for students and staff alike. If you are passionate about food service and enjoy working in a vibrant environment, this is the perfect opportunity for you.

Qualifications

• Experience in customer-facing roles, preferably in food and beverage.
• Commitment to quality service and excellent communication skills.
• Full clean driving license essential.

Responsibilities

• Provide excellent customer service in various outlets.
• Prepare basic food and beverages to quality standards.
• Maintain cleanliness and sanitization of equipment and work areas.

Skills

Customer Service

Food Preparation

Cash Handling

Communication Skills

Teamwork

Flexibility

Education

Level 2 Food Safety Certificate

Tools

EPOS terminals

Job description

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Food and Beverage Assistant - Campus Services - 103844 - Grade 2, United Kingdom

Client:

University of Birmingham

Location:

Job Category:

Other

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EU work permit required: Yes

Job Reference: 9588cc284255

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Summary

You will be responsible for providing excellent customer service in various outlets. This includes basic food preparation, high-quality food and beverage service, cash handling, cleaning, stock control, and other duties to ensure smooth operations. Flexibility may require working in different areas across the department or university.

Main Duties

Customer Service

• Greet and serve customers professionally, respond to queries, and handle situations to ensure high customer satisfaction.
• Build rapport with customers and encourage feedback.
• Maintain professional relationships with colleagues.

Business Requirements

• Prepare basic food and beverages to quality standards.
• Manage stock rotation, adjust orders, and ensure food is used before expiry.
• Report equipment failures and hazards promptly.
• Follow portion control and record wastage.
• Adhere to HACCP, allergen, and hygiene regulations.
• Assist with transportation of goods following safety protocols.
• Operate EPOS terminals, handle cash securely, and perform end-of-day procedures.
• Maintain cleanliness and sanitization of equipment and work areas.
• Assist with ordering and stock takes as needed.
• Comply with licensing laws when serving alcohol.

Team Work

• Upsell products and support sales initiatives.
• Participate in training and development.
• Support colleagues and attend meetings.
• Engage in personal development reviews.
• Perform additional duties as assigned, including driving university vehicles.
• Promote dignity, respect, equality, and diversity.

Operational Requirements

• Work on an annualized contract for 36 hours/week, including evenings, weekends, and holidays.
• Work across all university campuses as needed to support activities.

Required Knowledge, Skills, Qualifications, Experience

• Experience in customer-facing roles, preferably in food and beverage.
• Level 2 Food Safety Certificate desirable; training provided.
• Commitment to quality service.
• Excellent communication skills.
• Ability to work independently and in a team.
• Maintain a professional appearance.
• Flexible working hours.
• Understanding of diversity considerations, dietary requirements, dress code.
• Full clean driving license essential.

Dimensions

Providing quality customer service in food and beverage provision.

Planning and Organising

Follow supervisor instructions, manage work linked to customer orders and preparation activities, and ensure timely completion of tasks.

Problem Solving and Decision Making

Resolve common issues based on experience, consult managers for complex problems.

Internal and External Relationships

Maintain professional, courteous interactions with customers, ensuring positive experiences.