Food and Beverage Assistant

Signature Senior Lifestyle Ltd; Reigate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury care and nursing home in Reigate is seeking a Food and Beverage Assistant to deliver exceptional dining experiences. Responsibilities include providing restaurant quality service, managing complaints, and collaborating with different departments. Ideal candidates will have a friendly demeanor and some experience in a busy restaurant environment.

Qualifications

• 1+ year of experience in a busy restaurant is an advantage.
• Friendly personality with a positive attitude.
• Ability to work across various departments.

Responsibilities

• Deliver restaurant quality service to residents.
• Support dining operations across various areas.
• Handle resident complaints promptly and politely.

Skills

Customer service skills

Organizational skills

Ability to handle complaints

Job description

Become the warm, welcoming face of our bistro and restaurants when you join Signature Senior Lifestyle as a Food and Beverage Assistant, at our luxury care and nursing home in Reigate. We aim to offer a food & beverage service experience that is comfortable, easy, accessible and surprising.

Our Food and Beverage Assistant will deliver restaurant quality service to our residents with a smile. You'll welcome residents in, explain menu choices in a clear, concise way, serve food from the kitchen and take pride in keeping the dining room spotlessly clean. Your role will also support dining operations or food & beverage service in other areas such as the Private dining room, Café, Sky Lounge Bistro or special events as applicable to the home where you are applying.

You’ll take dealing with complaints in your stride, ensuring the resident feels listened to and understood, and making sure the supervisor is informed of any issues quickly, in a calm and polite manner.

Internally, this role is called Hospitality Assistant, if you are successful this will be your job title. You will be required to work across a range of departments including Housekeeping, Food & Beverage and Wellbeing & Lifestyle. Responsibilities will vary on each shift depending on which department you are supporting.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as your charming, friendly personality and exceptional organisational skills, a year's experience working in a busy restaurant is an advantage.