Food and Beverage Assistant

Stanley House Hotel and Spa; Blackburn; On-site; GBP 19,000 - 25,000; Full time

Job summary

A boutique country hotel is seeking a friendly and passionate individual for a front-of-house role. You'll greet guests, take orders, and provide table service. Ideal candidates are customer-oriented and willing to work flexible shifts, including evenings and weekends. Opportunities for training are provided, making this perfect for those new to hospitality. Competitive benefits include discounts and development opportunities.

Benefits

Flexible shifts

50% off F&B

Continuous learning

Employee assistance program

Team member rewards

Qualifications

• Passion for hospitality, able to work in a customer-facing role.
• Hard-working and willing to work flexible hours including evenings and weekends.
• Previous experience in hospitality is preferred but not essential.

Responsibilities

• Meeting and greeting guests in a friendly manner.
• Taking food and drink orders and processing them.
• Providing excellent table service and up-selling items.

Skills

Customer service

Teamwork

Communication skills

Job description

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Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

What we're looking for:

Are you passionate about people, drinks and food? If the answer is yes, then this is the role for you! We are seeking a bubbly and friendly candidate who likes to be in a customer-facing position. You will ideally have worked within a hospitality setting previously and be familiar with the inner workings of a restaurant, however, this is not essential as training will be provided. What is essential though is a passion for hospitality! You will be hard-working, able to work alongside others as part of a team, and able to speak confidently to customers. You will also be willing to work a range of shifts, including daytime, evenings and weekends.

Day in the life of:

You will be working within the hotel's Restraunt alongside a passionate team who are eager to deliver an exceptional experience for our guests. You will work a range of shifts including daytime, evenings and weekends. You'll be working in a front-of-house position meeting and greeting guests and providing great table service. You'll be a great team player working closely with your kitchen and bar colleagues to ensure a smooth service.

• Preparing the bar for the day and night ahead including setting up, prepping, stocking and cleaning.
• Meeting and greeting guests. Making recommendations and engaging in conversation.
• Taking food and drink orders and processing them through a till. Cash and card transactions.
• Proving table service.
• Sales driven, keen to up-sell and cross-sell.
• Coaching and supporting new team members.
• Supporting other hotel colleagues and helping out in other areas of the hotel when it's needed.

What you'll get in return:

• Flexible shifts to suit your lifestyle
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Team member of the month - £100 and Team member of the year - £500

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial