Food and Beverage Assistant

Langdale Leisure Limited; Ambleside; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Be our guest – 1-year hotel stay

Free access to fitness facilities

Staff meals in canteen

Guest nominations rewards

Refer a Friend bonus

Employee Assistance Program

Staff discounts across venues

Enhanced Sick Pay & Life cover

Job summary

Langdale Leisure Limited is seeking a Food and Beverage Assistant to join the on-site team at Langdale Hotel and Spa in Ambleside. The role focuses on delivering warm, attentive service and ensuring guests have a memorable dining experience in Stove Restaurant and Wainwrights Inn.

Responsibilities include maintaining high service standards, assisting across restaurant, bar, kitchen, and FOH, and building positive guest relationships.

Qualifications

• Exceptional guest care and confident communication with all guests.
• Warm, friendly personality creating a welcoming atmosphere.
• Strong hospitality mindset with passion for food, drink and memorable experiences.
• Professional, reliable, organised, able to maintain high standards under pressure.
• Flexible team player who supports different areas and works varied shifts.
• Eager to learn and develop hospitality skills; experience welcome but not essential.

Responsibilities

• Deliver fun, friendly, and thoughtful experiences for every guest.
• Provide high standards of customer service in a relaxed but professional way.
• Build positive relationships with guests so they feel welcomed and cared for.
• Take ownership of guest satisfaction throughout their visit.
• Use knowledge of food, drinks, and services to confidently assist guests.
• Create memorable dining experiences through attentive, personalised service.
• Work collaboratively with restaurant, bar, kitchen, and front-of-house teams.

Skills

Exceptional guest care

Confident communication

Hospitality mindset

High standards under pressure

Flexible team player

Eager to learn

Job description

Job Title:

Food and Beverage Assistant

Salary:

£26,658.87 per annum

Contract Type:

Full-Time, Permanent

Hours:

39 hours per week

Live-in accommodation

may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

Our Food and Beverage Assistants in Stove Restaurant and Wainwrights Inn are passionate about customer care, and knowledgeable about the products and service they offer to our guests. Our team thrive off delivering a fun dining experience to our guests and take pride in making a simple restaurant reservation into a wonderful lifelong memory.

Key Responsibilities

• Deliver fun, friendly, and thoughtful experiences for every guest
• Provide high standards of customer service in a relaxed but professional way
• Build positive relationships with guests so they feel welcomed and cared for
• Take ownership of guest satisfaction throughout their visit
• Use strong knowledge of food, drinks, and services to confidently assist guests
• Create memorable dining experiences through attentive, personalised service
• Work collaboratively with restaurant, bar, kitchen, and front-of-house teams

Our Ideal Candidate

• Exceptional guest care and confident communication with all types of guests
• Warm, friendly, positive personality that creates a welcoming atmosphere
• Strong hospitality mindset with passion for food, drink, and memorable experiences
• Professional, reliable, organised, and able to maintain high standards under pressure
• Flexible team player who supports different areas and works varied shifts
• Eager to learn, grow, and develop new hospitality skills (experience welcome but not essential)

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with out Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.
• Our people are important, and we should aim to do our very best by them at all times.
• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
• The natural environment and our communities are central to our thinking at all times.