Food and Beverage Apprentice

Hilton Worldwide, Inc.; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Food and Beverage Apprentice, where you will embark on an 18-month journey towards a Hospitality Team Member Level 2 Apprenticeship. This part-time role offers 30 hours per week, allowing you to develop essential skills in a dynamic environment. Enjoy benefits like travel discounts, free meals on duty, and dedicated support throughout your apprenticeship. With a focus on high-quality customer service and a passion for hospitality, you'll play a vital role in creating unforgettable guest experiences. This is an excellent opportunity to grow and thrive in the hospitality industry.

Benefits

Travel and food discounts

Free meals on duty

Holiday entitlement: 28 days

High street discounts

Career development programmes

24/7 access to Employee Assistance Programme

Dedicated support during apprenticeship

Functional Maths and English training

Qualifications

• Demonstrated commitment to high-quality customer service.
• Ability to work independently and in a team environment.

Responsibilities

• Taking and delivering food and drinks orders.
• Providing excellent customer service and managing customer relations.
• Complying with Health and Safety regulations.

Skills

Positive attitude

Good communication skills

High-quality customer service

Ability to work independently

Teamwork

Professional enquiry handling

Passion for hospitality

Willingness to learn

Calmness under pressure

Ability to work in a fast-paced environment

Education

Hospitality Team Member Level 2 Apprenticeship

Job description

Job Description - Food and Beverage Apprentice (HOT0BL96)

Job Number:

HOT0BL96

Work Location:

Hilton London Metropole Hotel

225 Edgware Road, London W2 1JU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

As a Food and Beverage Apprentice with Hilton, you will work towards a Hospitality Team Member Level 2 Apprenticeship standard. This is an 18-month part-time contract, working 30 hours per week.

Benefits and Pay:

• £12.88 per hour
• Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to outlets)
• Free meals on duty
• Holiday entitlement: 28 days including bank holidays (increasing yearly)
• High street discounts via Perks at Work
• Career development and personal growth programmes
• 24/7 access to Employee Assistance Programme (EAP) & Wellbeing Hub
• Dedicated 1-2-1 support during your apprenticeship
• Functional Maths and English skills training alongside the programme

What will I be doing?

You will undertake duties assigned by Supervisors and Managers, including:

• Working in the Tyburn Market
• Taking and delivering food and drinks orders
• Providing excellent customer service
• Managing customer relations when necessary
• Complying with Health and Safety regulations
• Performing additional duties as assigned by senior management
• Completing all training requirements

What are the desired skills?

To succeed, you should demonstrate:

• A positive attitude and good communication skills
• Commitment to high-quality customer service
• Ability to work independently and within a team
• Professional and polite enquiry handling
• A passion for hospitality and guest service
• Willingness to learn
• Calmness under pressure
• Ability to work in a fast-paced environment

It is advantageous to be able to work shifts, especially evenings.

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is just one part of the story. We recognize that many roles contribute to creating unforgettable guest experiences. That’s why at Hilton, every job makes the stay.