FOH Team Leader/ Duty Manager

Greene King; Barrow-in-Furness; On-site; GBP 22,000 - 28,000; Full time

Job summary

A popular pub brand in Barrow-in-Furness is seeking a Team Leader to enhance the customer experience and support team operations. As a Team Leader, you will oversee daily activities, ensure service quality, and resolve issues efficiently. Ideal candidates are adaptable, have a positive attitude, and excel in delivering excellent customer service. The position offers competitive pay, career development, and various employee discounts.

Benefits

Competitive salary

33% discount for employees and 15% for loved ones

50% discount at Greene King Inns and hotels

Wagestream access to wages before payday

Retail discounts up to 30% at various retailers

Qualifications

• Heartfelt and memorable customer experience.
• Ability to resolve issues in management's absence.
• Organizing the team during busy shifts.
• Ensuring safety and cleanliness of the bar.
• Role model for customer service.

Responsibilities

• Lead and support the team during shifts.
• Ensure high standards of service and cleanliness.
• Handle customer queries and issues.
• Adapt to challenges during busy periods.

Skills

Customer service

Team coordination

Attention to detail

Adaptability

Job description

Company DescriptionJoin us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament - there's always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.Job DescriptionAs a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.QualificationsAs a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  
  A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
  
  Additional InformationWe're all about rewarding our team's hard work, that's why…You'll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…