FOH Supervisor/Team Leader

Scarpetta; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent restaurant in London seeks a dedicated FOH Supervisor/Team Leader to enhance the dining experience for guests. This role requires strong leadership to manage a team and ensure adherence to service excellence. Ideal candidates will possess relevant supervisory experience and a passion for the hospitality industry.

Benefits

Progression within a fast-growing company

28 days' holiday per year

50% off across Scarpetta Restaurants

Daily high quality and healthy employee lunches

Unlimited coffee

Employee referral bonus

Great staff parties!

24/7 Hotline providing free financial, legal, and personal advice

Qualifications

• Previous experience in a supervisory role within the hospitality industry.
• Ability to motivate and lead a team.
• Strong understanding of food safety regulations.

Responsibilities

• Manage daily front-of-house operations and ensure high service standards.
• Train and develop team members while maintaining a positive work environment.
• Monitor cleanliness, health, and safety compliance.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

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**At Scarpetta we make pasta from scratch, roast our own coffee blends and serve the classic Italian Aperitivo every evening. While lunch is all about fast-paced service, evenings are about having a relaxing time. We dim the lights, play excellent music and become a restaurant where our guests can have a great dining experience.**

We have three restaurants in Central London and we are looking for an ambitious, respectful and experienced supervisor, who is not afraid to roll their sleeves up, lead by example and deliver amazing results. As a front of house supervisor, you will be a role model to Scarpetta employees, guiding and coaching your team to deliver incredible services to guests with integrity and passion. You share the courteous and hospitable values of your Senior Managers and these will cascade down through your team and to your guests.

Being accountable for and proud of your restaurant, you will grow a caring team that work collaboratively and seamlessly with Front of House & Back of House team to deliver our common goals of outstanding guests experience. Understanding how this is key to Scarpetta’s profitability and growth.

You plan your shifts impeccably, constantly monitoring cleanliness, health and safety, licensing compliance and staffing levels; finding continual improvement in creative ways.

**Perks & Benefits: **

• progression within a fast-growing company
• 5 days of work and 2 consecutive days off per week
  
  

Permanent contract

• 24/7 Hotline providing free financial, legal, and personal advice
• 28 days' holiday per year
• 50% off across Scarpetta Restaurants
• A supportive, people-focussed culture
  
  

Daily high quality and healthy employee lunches

• Unlimited coffee
• Employee referral bonus
• Great staff parties!
• Free financial and legal personal advice services
  
  

Key Responsibilities

• Being part of the Management and help opening/closing the restaurant.
• Team enabler - Encouraging and supporting a culture of learning and development and talent retention by continually coaching team members, being courteous even under pressure and assisting with appraisals.
• Lets’ grow together – You are commercially aware of what it takes to grow a business and increase profitability through effective marketing initiatives and valuing customer feedback. You are aware of your teams accountability for controllable costs and constantly assessing staffing levels.
• Positive attitude - Providing unexpected surprises to the team and customers and moments of care, being calm and considerate of fellow colleagues.
• Compliance management – You demonstrate due diligence in health and safety, food safety allergen awareness and risk assessment according to Scarpetta policies.
• Exceptionally guest focused - Being approachable, calm and friendly, even in times of pressure.
• A product expert – From a perfectly garnished gin and tonic to a table setting that’s instantly—Instagramable, you are passionate about our offering and know everything about it!
• Venue Maintenance – Ensuring the ambiance of the venue is as warm, welcoming, tidy and safe as possible, you communicate any issues clearly to senior management.
• Stock and Cash Handling – You are confident using EPOS, software programs manual systems to accurately manage, record and report stock, cash and rotas. Taking responsibility of security, wastage, profit margins and licensing law when on duty.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Food and Beverage Services, Hospitality, and Restaurants

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