FOH Supervisor

The Inn Collection Group; York; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Front of House Supervisor to enhance guest experiences in a historic inn. This role is pivotal in ensuring guests receive a warm welcome and exceptional service. You'll guide and support the team, creating a lively atmosphere while managing daily operations. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is perfect for you. Join a multi-award-winning company that values warmth, respect, and honesty, and be part of a team dedicated to making people happy.

Benefits

Extra paid holiday for birthdays

50% off food at any Inn

Paid Breaks

Discounted room bookings

Employee Assistance Programme

Tips (Tronc)

Recognition as Best Pub Employer

Qualifications

• Passion for customer service and hospitality.
• Experience in a fast-paced environment is essential.

Responsibilities

• Welcome guests and ensure a memorable experience.
• Support the team and maintain a positive atmosphere.
• Resolve challenges and oversee smooth operations.

Skills

Customer Service

Leadership

Problem Solving

Teamwork

Education

Experience in Hospitality

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.
You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles here.

*Age-related pay rates apply for Under 21s.*