FoH Supervisor

FashionUnited Group; United Kingdom; On-site; GBP 33,280 - 36,000; Full time

Benefits offered by this job

Inclusive environment

Internal mobility & career progression

Volunteer day annually

Learning & development opportunities

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Coach is a global fashion house seeking a Brand Ambassador to maintain leadership on the sales floor, hit sales targets and deliver an exceptional customer experience. This role embodies Coach values and increases brand awareness while supporting full store operations.

The ideal candidate will lead initiatives, foster a growth mindset across the team, recruit and mentor staff, analyse sales data and drive customer-centric strategies to elevate performance and the Coach brand in the UK.

Qualifications

• 1+ years of experience managing competitive retail space at the Lead Supervisor level.
• Ability to bend, reach, stretch and lift up to 50 pounds as required.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of Company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports collaboration to promote an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance.
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives.
• Supports the store with recruiting, interviewing, performance evaluation, and training as needed.
• Provides feedback to improve performance; holds team accountable for goals.
• Adheres to and enforces Company policies and store procedures.
• Executes innovative strategies for exceptional customer experiences for internal and external partners.
• Creates a customer-centric culture and mentors team on clienteling to meet business goals.
• Provides HR and conflict resolution support in absence of leadership.
• Champions company resources to support a healthy work environment.

Skills

Leadership experience

Retail fitness/physical capability

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience

• Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness

• Leads implementation of Company initiatives and support full operation of the business

• Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive results

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team

• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience

• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs

• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed

• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals

• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal and external)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners

• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals

• Provides HR and conflict resolution support to team and in district in absence of leadership team

• Champions the company resources to support a healthy work environment for internals customer

Qualifications & Requirements

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level

• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

What Coach can offer you

• An inclusive, innovative, and fun working environment

• Internal mobility & career progression

• 1 paid volunteering day per year and opportunities to volunteer with global projects.

• Learning & development opportunities with our Ambassador Programme

• Regular social events

• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.

• Attractive employee discount

• Compelling incentive programme

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

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Base Pay Range

£33,280.00 - £36,000.00

The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. Actual compensation will be determined using objective, job‑related criteria.