FOH Supervisor

TN United Kingdom; Tynemouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a Front of House Supervisor who embodies warmth and professionalism. This role involves welcoming guests, supporting the team, and ensuring exceptional service in a vibrant coastal pub setting. With stunning views and a commitment to customer satisfaction, this position offers a unique opportunity to thrive in a dynamic environment. Join a team recognized for its excellence and contribute to making every guest's experience memorable.

Benefits

Extra paid holiday for birthdays

50% off food at any Inns

£1 stays during January to March

1/3 off room bookings all year

£50 on same day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tronc (tips to staff)

Development program support

Give-inn back scheme

Qualifications

• Passion for customer service and creating memorable experiences.
• Ability to lead and support a team effectively.

Responsibilities

• Welcome guests and oversee service to ensure a positive experience.
• Resolve challenges and maintain smooth operations in a fast-paced environment.

Skills

Customer Service

Leadership

Teamwork

Problem-Solving

Education

High School Diploma

Hospitality Management Degree

Job description

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What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips to staff).
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.

You'll Fit Right Inn...

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*