FOH Supervisor

The Inn Collection Group; North East; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a Front of House Supervisor to lead a vibrant team and create memorable guest experiences. This role combines the charm of a cozy inn with the excitement of a bustling environment, ensuring that every guest feels welcomed and valued. As a vital part of the team, you will guide staff, oversee service, and maintain smooth operations, all while fostering a positive atmosphere. If you are passionate about customer service and thrive in dynamic settings, this opportunity is perfect for you!

Benefits

Extra paid holiday for birthdays

Lead-Inn development program

Paid breaks

50% off food

Stay for £1 during certain months

1/3 off room bookings

£50 on same day bookings

15% off for loved ones

24/7 confidential support

Tronc (tips)

Qualifications

• Experience in a fast-paced customer service environment.
• Strong leadership skills to guide and support the team.

Responsibilities

• Welcome guests and ensure a memorable experience.
• Oversee service and resolve challenges during operations.

Skills

Customer Service

Leadership

Problem Solving

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Combine the best of city living with the relaxed atmosphere of the countryside at this cosy inn in Durham. Surrounded by the peaceful woodland of Flass Vale, it’s hard to believe The Kingslodge Inn is just a ten-minute stroll from the heart of historic Durham with its UNESCO World Heritage Site of Durham Cathedral and adjoining Castle. It’s a hidden gem that combines serene surroundings with easy access to the city’s rich history and vibrant atmosphere.
You'll Fit Right Inn...

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. Learn more here.

*Age-related pay rates apply for Under 21s.*