FOH Supervisor

The Inn Collection Group; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality group is seeking a Front of House Supervisor for their King's Head Inn in London. This role involves welcoming guests, overseeing operations, and fostering a vibrant environment. Ideal candidates have a passion for customer service and strong leadership skills. Great perks include paid breaks and discounts on food and room bookings.

Benefits

Extra paid holiday for birthdays

50% off food at any Inn

£1 stay during January to March

Confidential support via Employee Assistance Programme

Tronc (tips)

1/3 off room bookings all year round

Qualifications

• Passion for customer service and hospitality.
• Ability to thrive in a fast-paced environment.
• Strong leadership skills.

Responsibilities

• Welcome guests and ensure memorable experiences.
• Oversee team operations and service quality.
• Resolve challenges to maintain smooth operations.

Skills

Customer service

Leadership

Problem-solving

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) to support our team.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*