FOH Supervisor

The Inn Collection Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a multi-award-winning pub, where your role as a Front of House Supervisor is crucial in creating a welcoming atmosphere for guests. You'll lead a passionate team, ensuring exceptional service and memorable experiences in a picturesque location. With a commitment to customer satisfaction and a vibrant work environment, this position offers a unique opportunity to thrive in the hospitality industry. Enjoy various perks, including paid breaks, discounts, and a supportive development program. If you're enthusiastic about making people happy, this is the perfect role for you!

Benefits

Extra paid holiday for birthdays

Lead-Inn development program

Paid breaks

50% off food at Inns

Stay for £1 during off-peak months

1/3 off room bookings all year

£50 on same day bookings

15% off for loved ones

24/7 Employee Assistance Programme

Tips (Tronc)

Qualifications

• Experience in a fast-paced hospitality environment.
• Strong leadership skills and a passion for customer service.

Responsibilities

• Welcome guests and oversee service to ensure a memorable experience.
• Support the team and resolve challenges for smooth operations.

Skills

Customer Service

Leadership

Problem Solving

Teamwork

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty.
You’ll Fit Right Inn
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...

*Age-related pay rates apply for Under 21s.*