FOH Security Officer - 95 Queen Victoria Street

Ward Talent Team; London; On-site; Full time

Job summary

An established industry player is seeking a Front of House Officer to ensure security and provide outstanding customer service at a prominent facility in London. This role demands a professional demeanor, excellent communication skills, and a robust background in security. You will be responsible for maintaining a clean environment, conducting ID checks, and responding to emergencies. Join a supportive team that values diversity and offers numerous benefits, including training opportunities and a commitment to employee wellbeing. If you thrive in a dynamic environment and possess the necessary skills, this could be the perfect opportunity for you.

Benefits

Financial support for SIA Licensing

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Training and development opportunities

Qualifications

• Minimum 1 year experience as a Front of House Officer or similar role.
• Excellent communication and customer service skills are essential.

Responsibilities

• Provide exceptional customer service and maintain security.
• Conduct ID checks and respond to emergencies as needed.

Skills

Customer Service Skills

Communication Skills

Surveillance Skills

Organizational Skills

Proactive Problem Solving

Education

Valid SIA License

Experience in Corporate Security

Tools

IT Systems

Emergency Equipment

Job description

FOH Security Officer - 95 Queen Victoria Street

London, UK Req #226

26 March 2025

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Front of House Officer Pay Rate: £13.30 per hour Shift Pattern: 3 x days- 3 x nights - 3 off Average hours 56 per week Location: 95 Queen Victoria Street, London, EC4V 4HN Role Requirements: SIA License

Pay review due 1st April 20-25

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Must have:

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Receptionist, Front of the House Officer, or similar role (min 1 year)
• Professional attitude and appearance
• Ability to deliver succinct and clear verbal and written reports where necessary
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience within Corporate Security (min 1 year)
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate - Ability to operate detecting systems and emergency equipment

Main Duties:

• Act as a point of contact and information center to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.
• Respond to emergencies.
• Deal with conflict in an appropriate manner if required.
• Write up incidents to the standard expected by Management.
• Carry out ID checks.
• Be vigilant to the Health and Safety risks.
• Work on own initiative.
• Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision: “We look after our people; our people look after our clients. We aim to retain and attract the very best of both.”

Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.