FOH Section Lead

Cosmo; Preston; On-site; GBP 25,000 - 30,000; Full time

Job summary

At a leading hospitality brand, the role of FOH Section Lead involves supervising the front-of-house team to deliver exceptional customer experiences. Candidates are sought who possess strong leadership and communication skills and the ability to manage a dynamic restaurant environment.

Benefits

Competitive salary and benefits package

Career growth and training opportunities

A positive team environment

Staff meals

Qualifications

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Train and mentor team members to uphold service standards.
• Handle guest complaints and resolve service issues quickly.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

Multitasking

Tools

POS systems

Job description

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At COSMO Authentic World Kitchen, we don’t just serve food—we’ve redefined the dining experience. As the pioneers of the world buffet concept, we’ve been setting the standard in global dining since 2003. Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we’ve grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence.

About the Role

We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.

Key Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.


• Provide excellent customer service, handling guest inquiries and special requests professionally.


• Train and mentor team members to uphold service standards.


• Oversee table management, reservations, and seating arrangements.


• Work closely with the BOH (Back of House) team to ensure seamless coordination.


• Promote upselling of menu items, specials, and beverages to enhance guest experience.


• Handle guest complaints and resolve service issues quickly and efficiently.


• Maintain cleanliness and organization of dining areas, bar, and service stations.


• Ensure all FOH operations comply with health, safety, and hygiene regulations.

What We’re Looking For

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).


• Strong customer service and communication skills.


• Ability to lead and motivate a team in a fast-paced environment.


• Excellent organizational and multitasking abilities.


• Knowledge of POS systems and restaurant billing procedures.


• A proactive and problem-solving mindset.


• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and benefits package.


• Career growth and training opportunities.


• A positive and dynamic team environment.


• Staff meals


• The chance to work with a respected and growing hospitality brand.

How to Apply

If you have the leadership skills and passion for hospitality to excel in this role, we’d love to hear from you!