FOH Leader & Guest Experience Champion

Harri; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hourly pay & Tronc

Flexible working

50% off food & drink

Wellbeing & support

Career growth

Perks & rewards

Team celebrations

Job summary

Frankie & Benny’s is seeking a Front of House Supervisor to lead a busy restaurant floor, ensuring guest experiences are memorable and service is exceptional. You will work closely with the management team to run smooth shifts and support both Front and Back of House teams.

The role focuses on delivering standout service, building strong guest relationships, and thriving in a fast-paced environment while promoting a friendly, inclusive team culture.

Qualifications

• Experience in hospitality or front-of-house roles is preferred.
• Strong guest service orientation and communication skills.
• Ability to lead a team and work under pressure in a fast-paced environment.

Responsibilities

• Open and close the restaurant securely and confidently.
• Lead the floor—work with the management team to run smooth shifts.
• Be the go‑to person—support both Front and Back of House teams and build relationships.
• Deliver standout service—ensure every guest leaves with a smile.
• Thrive in the buzz—bring energy and confidence to a high‑energy environment.

Job description

Frankie & Benny’s is seeking a Front of House Supervisor to lead a busy restaurant floor, ensuring guest experiences are memorable and service is exceptional. You will work closely with the management team to run smooth shifts and support both Front and Back of House teams.

The role focuses on delivering standout service, building strong guest relationships, and thriving in a fast-paced environment while promoting a friendly, inclusive team culture.