FNOL Motor Claims Handler

The City Recruiter Group Ltd; Manchester; On-site; GBP 27,000 - 45,000; Full time

Job summary

A premier recruitment agency is seeking a Motor Claims Handler in Manchester City Centre. With a base salary of £27,600 and potential earnings over £45,000, this role focuses on managing customer inquiries during the first notification of loss stage. Ideal candidates enjoy working in a supportive, energetic team and have a strong background in sales and claims handling. Additional perks include employee recognition, social events, and mental health support. Immediate interviews available for four positions!

Benefits

Employee of the month awards

Lunches and treats provided in the office

Day off for your birthday plus a gift

Free access to wellbeing and mental health support

All paid company social events

Extra holidays for great attendance

Qualifications

• Experience in a claims handling role, especially at FNOL stage.
• Ability to upsell additional services such as hire cars.
• Strong communication skills to engage with customers effectively.

Responsibilities

• Answer calls at the FNOL stage to gather information on vehicle damage.
• Determine fault status and gather evidence from customers.
• Upsell additional services to customers based on their needs.

Skills

Sales skills

Customer service

Claims handling

Communication

Job description

Motor Claims Hander - First Notification of Loss (4 positions available)

£27,600 basic salary + monthly bonuses taking you to £45,000+ per year

Manchester City Centre

This role is a fantastic combination of sales & motor enquiries whilst being based in a leading law firm, who have been operating for over 20 years in the legal sector.

The first word that springs to mine with this business - personalities!

This is such a fun loving group of individuals, who work hard and celebrate the wins. Enthusiasm, confidence, and bubbly personalities are what will fit into the team best. You'll have the best management support available, the best training, and a great set of colleagues who you will make friends for life with.

Responsibilities

Answering calls from customers at “FNOL” stage means completing a full fact find on the vehicle damage and their needs.

Your role will have an evidence element to it, as you'll need to understand if there is any witnesses, or passengers, or if it was fault or non-fault.

This means we can consider anyone from a similar claims role, who has dealt with claims at first stage in the past. It's key to understand how to upsell on our additional services such as hire cars, and repairs on their vehicles within our in-house garages across the UK.

The easiest part is the customer has a need, making your role easier. Your customers have damage on their vehicles and may even be undriveable, so its important to offer the services they need to get customers back on the road safely.

You'll earn uncapped bonuses for every customer you pass across to hire or repairs.

Benefits

• Employee of the month awards
• Lunches and treats provided in the office
• Day off for your birthday plus a gift
• Free access to wellbeing and mental health support
• Company social events all paid for (including overnight stays)
• Your child's first day of school off work
• Trips to the races, golf dances, food and drink outings etc.
• Long service bonus
• End of year awards evening for the entire business
• Extra holidays given throughout the year for great attendance

Hours

• 2 x weeks 8am-5pm
• 2 x weeks 10am-7pm
• 1 weekend shift per month
• 1 late shifts per month: 3pm - 11pm
• No bank holiday working

With 4 positions available we are conducting interviews immediately.

Please apply now to be considered