FM Support Services Manager

NBI Partnership; Norwich; On-site; GBP 45,000 - 57,000; Full time

Job summary

A leading bioscience institute in the UK seeks an experienced FM Support Services Manager to enhance its Facilities Management Services. You will be responsible for leading the delivery of soft support services, driving improvements, and ensuring compliance with industry standards. The ideal candidate has a solid background in facilities management, team leadership experience, and familiarity with smart building technologies. Salary ranges from £45,450 to £56,750 based on qualifications and experience.

Benefits

Competitive salary

Annual leave

Defined contribution pension scheme

Excellent recreational facilities

Qualifications

• Proven experience in facilities management with a focus on support services.
• Experience in developing and managing soft FM operational models.
• Strong track record in leading diverse teams and driving improvement.

Responsibilities

• Deliver soft support services across NBIP and the Institutes.
• Lead operational areas including security, cleaning, and catering.
• Drive continuous improvement and compliance with industry standards.

Skills

IWFM or ILM Level 5 in Facilities Management

Health & Safety qualification

Stakeholder engagement

Meeting negotiation and management

Knowledge of smart building technologies

Proficiency in FM software

Education

IWFM or ILM Level 5

Health & Safety qualification (e.g., IOSH or NEBOSH)

Tools

Concept Evolution

Planon

Maximo

Job description

FM Support Services Manager

The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a FM Support Services Manager to join their busy Facilities department.

Background:

The Norwich Bioscience Institutes support a cluster of internationally renowned research organisations, working to tackle major challenges of the 21st Century – the sustainability of our environment, our food supplies and healthy ageing.

The NBI Partnership provides high quality, non-scientific support services for the diverse community of staff, students and visiting workers at the Institutes (the Earlham Institute, John Innes Centre, The Sainsbury Laboratory and Quadram Institute Bioscience) and for the NBI Partnership.

Based on the Norwich Research Park amongst 230 hectares of parkland, you will be joining a committed, professional and welcoming team. In addition, you will enjoy a competitive salary and annual leave, our defined contribution pension scheme, excellent recreational facilities and a range of other employee benefits.

The Facilities Department provides unique Facilities Management Services to the John Innes Centre, The Sainsbury Laboratory and the Earlham Institute. Our prime objective is to deliver safe, high quality scientific environments, which support scientists involved with world class research.

The role:

The FM Support Services Manager is responsible for the efficient and effective delivery of soft support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads key operational areas including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation’s research and operational needs.

We are looking for a dynamic leader to drive the development of soft services during a period of exciting transformation and infrastructure development on site. The successful candidate will have experience in developing and implementing soft services operational models and be passionate about leading teams through change. You will be an excellent communicator, capable of building strong relationships with stakeholders across a complex and diverse environment.

This is a pivotal role that combines strategic oversight with hands-on management, driving continuous improvement, service excellence, and compliance with industry standards.

The ideal candidate:

The ideal candidate will bring:
• IWFM or ILM Level 5 in Facilities Management (or equivalent experience)
• A recognised Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH Certificate)
• Proven experience in developing and managing soft FM operational models
• A strong track record in facilities management with a focus on support services and operations
• Experience in leading diverse teams and driving cultural and service improvement
• Excellent stakeholder engagement and communication skills
• Knowledge of smart building technologies and sustainability initiatives
• Proficiency in FM software (e.g., Concept Evolution, Planon, Maximo)

Experience in contract negotiation and management, supplier performance monitoring, and budget oversight is also essential for success in this role.

Additional information:

Salary on appointment will be within the range £45,450 to £56,750 per annum depending on qualifications and experience. This is a full-time post offered on an indefinite basis.

For further information and details of how to apply, please visit our website http://jobs.nbi.ac.uk/ or contact the Human Resources team on 01603 450814 or [e-mail] quoting reference 1004906.

The NBI Partnership is an equal opportunities and disability confident employer. We are committed to attracting, recruiting and retaining the best talent, and welcome all applications.

The closing date for applications will be 15 August 2025.