FM Scheduler – Temp

Fusion People; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A service management company in Nottingham is seeking a Scheduler to manage incoming calls and oversee workforce planning. Responsibilities include scheduling work, reacting to emergencies, and managing completion of tasks on Maximo. Candidates should have customer-facing experience and strong communication skills. This role offers a dynamic work environment with performance targets to achieve.

Qualifications

• Previous experience in a customer facing role.
• Ability to work in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Schedule work across the stated contract.
• React to emergencies raised by the client.
• Manage completion of PPM’s on Maximo.

Skills

Communication skills

Multitasking

IT Knowledge

Tools

MS Office

CAFM Systems

Job description

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The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer’s attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM’s / WAF’s to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM’s on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer’s uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors’ reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA’s are met

FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties

Contact Donna @ Birmingham office

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