FM Scheduler - Temp

Westney Consulting Group; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm in Nottingham is seeking an FM / Helpdesk Scheduler to manage incoming calls and workforce planning. The ideal candidate should have experience in customer-facing roles, excellent communication skills, and the ability to work in a fast-paced environment. Responsibilities include scheduling work and handling queries. This role offers a salary of £13.50 per hour for a duration of 4 months.

Qualifications

• Previous experience in a customer-facing role is essential.
• Excellent communication skills and team collaboration ability.
• Ability to work in a fast-paced environment, multitask, and make quick effective decisions.
• Experience with financial performance penalties.

Responsibilities

• Managing incoming calls and workforce planning.
• Scheduling work and responding to emergencies raised by clients.
• Planning efficiencies for location and response time.
• Taking ownership of daily workload and diagnosing issues.
• Producing performance reports and managing completion tasks.

Skills

IT Knowledge: MS Office

CAFM Systems

Job description

Role: FM / Helpdesk Scheduler

Location: Beeston, Nottinghamshire

Rate: £13.50ph PAYE

Duration: 4 months

Hours: 8am - 5pm Monday to Friday

Main Purpose of FM Scheduler

The Scheduler will be responsible for managing incoming calls, workforce planning, and reactive maintenance work from external clients. Reporting to the Contract Managers, they will work as part of the Contract Management Team, carrying out the duties below.

FM Scheduler Duties & Responsibilities

• Scheduling work across the contract
• Responding to emergencies raised by the client and overseeing engineer attendance
• Planning efficiencies for location and response time improvements
• Scheduling PPMs/WAFs to Subcontractors
• Taking ownership of daily workload
• Diagnosing technical issues and faults to ensure correct application of 'P' codes
• Handling customer complaints or queries via telephone, email, or letter
• Managing completion of PPMs on Maximo
• Managing reactive tasks completion on Maximo
• Controlling and issuing engineer uniforms
• Producing monthly performance reports
• Managing the Contract performance schedule
• Chasing subcontractors' reports and schedules
• Achieving team performance targets and ensuring SLA compliance

FM Scheduler Skills & Knowledge

• IT Knowledge: MS Office, CAFM Systems

Essential FM Scheduler Experience

• Previous experience in a customer-facing role (Customer Service, Admin, PA, Project Management)
• Excellent communication skills and team collaboration ability
• Ability to work in a fast-paced environment, multitask, and make quick effective decisions
• Experience with financial performance penalties

Contact Donna @ Birmingham office

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