FM Scheduler - Temp

Fusion People Ltd; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is seeking an FM / Helpdesk Scheduler in Nottingham. The role involves managing incoming calls, workforce planning, and scheduling maintenance tasks. Candidates should have previous customer-facing experience, excellent communication skills, and be able to multitask effectively. This is a full-time position with a contract duration of 4 months, offering a rate of £13.50 per hour.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication skills and ability to work as part of a team.
• Experience in a fast-paced environment.

Responsibilities

• Manage incoming calls and workforce planning.
• Schedule work across the stated contract.
• Handle customer complaints or queries.

Skills

Customer service skills

Communication skills

IT Knowledge

Multitasking ability

Tools

MS Office

CAFM Systems

Job description

Role: FM / Helpdesk Scheduler

Location: Beeston, Nottinghamshire

Rate: £13.50ph PAYE

Duration: 4 months

Hours: 8am - 5pm Monday to Friday

MAIN PURPOSE OF FM SCHEDULER:

The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer's attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM's / WAF's to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine "P" code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM's on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer's uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors' reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA's are met

FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties

Contact Donna @ Birmingham office

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website

Job Info

Job Title:

Company:

Fusion People Ltd

Location:

Posted:

Aug 4th 2025

Closes:

Sep 4th 2025

Sector:

Customer Services

Contract:

Contract

Hours:

Full Time

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