FM Scheduler – Temp

Fusion People; Beeston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency seeks an FM / Helpdesk Scheduler in Beeston, responsible for managing calls, workforce planning, and maintenance tasks. Ideal candidates have customer service experience and strong communication skills. The role requires multitasking and quick decision-making in a fast-paced environment, with a pay rate of £13.50 per hour for a 4-month contract.

Qualifications

• Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management).
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly.
• Experience working in financial performance penalties.

Responsibilities

• Manage incoming calls, workforce planning and reactive maintenance work.
• React to emergencies raised by the client and oversee engineer's attendance.
• Handle customer complaints or queries via telephone, email or letter.

Skills

IT Knowledge: MS Office

CAFM Systems

Excellent communication skills

Ability to multitask

Job description

Role: FM / Helpdesk Scheduler

Location: Beeston, Nottinghamshire

Rate: £13.50ph PAYE

Duration: 4 months

Hours: 8am – 5pm Monday to Friday

MAIN PURPOSE OF FM SCHEDULER:

The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer’s attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM’s / WAF’s to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM’s on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer’s uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors’ reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA’s are met

FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties

Contact Donna @ Birmingham office

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