FM Scheduler

Fusion People; Derby; On-site; GBP 30,000; Full time

Job summary

A leading company is seeking an FM Scheduler / Coordinator based in Derby to manage incoming workload, oversee maintenance tasks, and improve efficiencies. This permanent role requires strong communication skills and the ability to multitask effectively in a dynamic environment, ensuring service level agreements are met.

Qualifications

• Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management).
• Excellent communication skills and ability to work well as part of a team.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Manage incoming calls, workforce planning, and reactive maintenance work.
• Schedule work across the contract and oversee engineer attendance.
• Handle customer complaints and manage performance reports.

Skills

Communication

Multitasking

Decision Making

Tools

MS Office

CAFM Systems

Job description

Role: FM Scheduler / Coordinator

Location: Derby

Salary: £30,000

Hours: 8am – 5pm Monday to Friday

Duration: Permanent

MAIN PURPOSE OF FM SCHEDULER:

The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer’s attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM’s / WAF’s to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM’s on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer’s uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors’ reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA’s are met

FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties

This PFI contract has responsibility for four mental healthcare sites delivering Hard FM, fabric, pest control, window cleaning, manned guarding and grounds maintenance.

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