FM Quality & Assurance Controller

The Arch Company; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a FM Quality & Assurance Controller to enhance compliance within their operations. This pivotal role involves developing and managing compliance documentation, conducting audits, and collaborating with internal teams, suppliers, and customers to foster best practices. With a focus on continuous improvement, the successful candidate will play a key role in ensuring adherence to regulations and internal policies. Join a forward-thinking organization committed to creating environments where businesses thrive, and be part of an exciting transformation journey that supports economic growth and community development.

Benefits

Healthcare cash plan

Private medical insurance

Dental cover

24/7 remote GP access

Nutritional consultations

Lifestyle coaching

Cycle-to-work scheme

Gym membership discounts

Charity and volunteering leave

Enhanced family-friendly policies

Qualifications

• Proven experience measuring compliance through audits and inspections.
• Familiarity with Quality Management Systems and Hard FM Services.

Responsibilities

• Support the development of policies and processes for compliance.
• Manage property compliance documents and engage with customers.

Skills

IOSH Managing Safely

Microsoft Office Suite

PowerBI

SharePoint

Hard FM Services

Quality Management Systems

Compliance Audits

Education

Level 4 qualification in Facilities Management

Tools

PowerBI

Microsoft Office Suite

SharePoint

Job description

ROLE PURPOSE

The FM Operations Team is going through an exciting transformation programme which has seen significant change in both structure and process as we mature our delivery model and we are now increasing compliance team by recruiting a FM Quality & Assurance Controller to support the development of our operating model. This role supports the FM Central Services team in ensuring that FM department operations adhere to relevant regulations, standards and internal policies and processes. Working alongside the Head of Technical Services and the FM Compliance Lead, the Quality & Assurance Controller will develop and manage compliance documentation, measuring compliance through audits and inspections, and collaborating with internal teams, suppliers and customers to promote a culture of best practice.

KEY ACCOUNTABILITIES

• Support the definition, development and implementation of policies, processes, procedures and guidance documents, in accordance with all relevant legislation and operational requirements
• Establish proactive relationships with the FM supply chain, identifying opportunities for improvement and developing respective action plans, where applicable
• Undertake routine analysis of supplier performance data in respect to planned preventative and reactive maintenance, prepare respective reports accordingly
• Assist with audits and inspections, ensuring that procured services are delivered compliantly, in accordance with contractual obligations, legal requirements and Arch Company policies
• Manage and maintain property compliance documents including maintenance records, certificates and risk assessments
• Engage with and provide support to customers regarding compliance requirements
• Contribute to the preparation and dissemination of reports in respect to compliance and performance metrics
• Collaborate with internal teams in respect to compliance initiatives
• Identify opportunities for improvements across the function, including the development of internal systems

SKILLS, KNOWLEDGE, AND EXPERIENCE

Essential

• IOSH Managing Safely
• Proficient in the use of Microsoft Office Suite and applications including PowerBI, SharePoint
• Experience with Hard FM Services
• Proven experience measuring compliance through audits and inspections
• Familiarity with Quality Management Systems

Desirable

• Level 4 qualification in Facilities Management or equivalent experience
• NEBOSH General Certificate
• Working knowledge of regulations and standards including asbestos

BENEFITS PACKAGE

• Health & Wellbeing Perks: our comprehensive health package includes a healthcare cash plan, private medical insurance, dental cover, and access to a 24/7 remote GP.
• Holistic Health Services: Elevate your wellbeing with nutritional consultations, lifestyle coaching, personal training sessions, and even onsite massages to help you unwind and recharge.
• Financial Peace of Mind: Secure your future with our robust financial benefits, including pension plans, life assurance, income protection, mortgage advice, and will writing services.
• Family-Friendly Policies: Our enhanced family-friendly policies ensure you have the time and support you need at every stage of life.
• Travel & Transport Perks: Get moving with our cycle-to-work scheme, season ticket loans, and electric car options.
• Exclusive Discounts & Savings: Stay fit and save money with gym membership discounts and other offers that make wellness more accessible.
• Additional Time Off: Recharge with our holiday policy and also take time to give back to the community with our charity and volunteering leave options.

ABOUT US

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.

Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our 'Project 1000' initiative.

Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.

We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you're excited to be part of a company that champions diversity and inclusion but don't meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.

For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company