FM Operations Manager

NATS; Swanwick CP; On-site; GBP 71,000 - 94,000; Full time

Benefits offered by this job

Total reward package

Job summary

NATS, the UK's leading air navigation service provider, is seeking a Facilities Management leader to deliver accommodation and FM services across sites, manage supplier contracts, and drive value. You will lead the FM team, ensure performance against SLAs, KPIs and compliance with safety standards.

This 12‑month FTC role offers a competitive salary and the opportunity to shape service delivery, governance and cost management within a critical national infrastructure.

Qualifications

• 5 GCSEs or equivalent (minimum).
• IWFM Level 4 or equivalent FM qualification.
• Experience delivering FM services in operational and corporate environments.
• Excellent leadership and stakeholder management with senior-level influence.
• Proven ability to manage supplier contracts and drive performance improvements.

Responsibilities

• Manage supplier contracts delivering accommodation, security, cleaning, catering and logistics across NATS sites.
• Lead outsourced FM teams to ensure consistency and efficiency across all sites.
• Define SLAs, KPIs, milestones, and deliverables for FM contracts aligned to NATS strategy.
• Monitor contractual performance and implement corrective actions and improvement plans.
• Represent FM Operations at the Property and Accommodation Board and provide admin support to FM teams.

Skills

Facilities management

Project management

Leadership

Stakeholder management

Cost savings

Education

5 GCSEs or equivalent

IWFM Level 4

Job description

Closing date - 26th October 2026
Please note this is a 12 month FTC position. NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Salary - £70,853.68 - £94,471.56
Closing date - 26th October 2026
Please note this is a 12 month FTC position. NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Purpose of the role

To deliver accommodation and associated FM services in line with both business requirements and the NATS Property strategies. To manage the supplier contracts that deliver maintenance, site security, cleaning, catering, and logistics to all NATS sites. To ensure NATS is gaining optimal service performance and value from contracts with FM providers through effective contract management, monitoring, reporting and improvement. To manage the team that interfaces with internal customers, measures compliance and provides an administrative service to the FM & Property organisations.

Accountabilities

Manages the supplier contracts that delivers accommodation, site security, cleaning, catering, and logistics to all NERL sites, ensuring they are being delivered as per agreed contracts.

Role

This scope is detailed in The IPD Global Estate Measurement Code (or the 'Code' Global Estate Measurement Code for Occupiers). This role covers:

• CC Building Operation activities.
• CD Business Support activities
• CF Facilities Management Information Technology activities
• Manages the outsourced Facilities Management teams across all sites to ensure consistency and efficiency.
• Defines the Service Level Agreements, Key Performance Indicators, milestones, and deliverables required from FM contracts to ensure the NATS 2040 strategy, and the Property and FM strategies are delivered.
• Actively monitors and reviews contractual performance, including service delivery performance, Health & Safety performance, and deliverables, taking corrective action and putting in place performance improvement plans as necessary.
• Chairs supplier performance reviews.
• Manages fixed and variable cost of FM service contracts to ensure they remain within budget. Along with supply chain colleagues, manages contract changes.
• Responsible for ensuring the FM Services contract scope is updated as necessary and reviewed annually.
• Acts as approval authority for cost and scope.
• Analyses the data and information provided by FM systems and performance management data sources and dashboards to identify key insights.
• Uses these along with industry best practice and benchmarking, analysis to propose changes and champion improvements to the FM service delivery.
• Drives improvement within FM, achieving best practice performance levels through benchmarking, analysis and subsequent implementation of new ways of working.
• Represents FM Operations at the Property & Accommodation Board (PACB)
• Provides the support team to provide administration support to the Property and FM teams.
• Creates the conditions that deliver a highly competent, energetic, engaged and motivated team who are committed and aligned to business outcomes.

Qualifications

• 5 GSCEs or equivalent
• FM professional qualification (IWFM level 4 or equivalent)

Skills, Experience, and Personal Qualities Required

• A Facilities Management professional with a proven track record in facilities management.
• Excellent planning and organisational skills, including project management.
• Demonstrable knowledge and skill in delivery of facilities management services in operational and corporate environments
• Excellent leadership, communication and stakeholder management skills with proven ability of influencing at senior levels internally and externally.
• Track record of highly effective team management (including virtual teams), high levels of autonomy and promoting collegiate and collective behaviour.
• Delivery of value improvement and cost savings.
• Demonstrable behaviours aligned with level 3 of the NATS behaviours framework.

Additional Vacancy Information

All staff at NATS are subject to UK Security Vetting and Clearance (SC) and must maintain valid clearance throughout employment. We are unable to progress applications where an applicant does not meet eligibility requirements for clearance. For further guidance click here Security Clearance - NATS

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? - NATS '

If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability.