FM Office Administrator

Medirest Signature; Corsham; On-site; GBP 10,000 - 13,000; Part time

Job summary

A leading facilities management company is seeking a part-time FM Office Administrator based in Corsham. The role requires handling administrative tasks, customer interactions, and support to the FM team in a friendly, efficient manner. Ideal candidates should have experience in customer care, strong communication skills, and a good understanding of MS Office. Competitive salaries and a range of employee benefits are offered, including training opportunities and health plans.

Benefits

Pension scheme

25 days annual leave

Employee Assistance Programme

Discounts at retailers

Qualifications

• Previous experience in a Customer Care/Reception/PA role.
• Good Communicator with an understanding of MS Office tools.
• Full and valid driving license.

Responsibilities

• Undertake admin and clerical work in support of the FM team.
• Manage customer enquiries, reception duties, and various service delivery activities.
• Assist with the operation of Meeting Room Booking system and mail management.

Skills

Customer Care

Communication

MS Office proficiency

Job description

FM Office Administrator

MOC Hawthorn, Wiltshire, SN13 9NP

Part Time, 25 hours per week, Monday-Thursday 12pm-5pm, Friday 11am-4pm

Competitive salary plus Serco benefits

Serco has an exciting opportunity for an Office Administrator to join the FM team on a part time basis at our SDW Contract in Wiltshire.

In this role, you will undertake a range of admin and clerical work in support of the SDW Facilities Management Team. You will provide Reception related duties as required at MOC Hawthorn and a range of service delivery activities within the office environment including mail room, room bookings, photocopying, Hire Car and Training Course bookings, filing and data retrieval, including efficient operation of Registry.

The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.

We're seeking a friendly, customer-focused individual who thrives both independently and as part of a team, delivering exceptional results and outstanding service.

Main Accountabilities:

Customers

• Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
• Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
• Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately. Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
• Strives to continually improve service provided to the customer.

Operational Excellence

• Efficient operation of Meeting Room Booking system.
• Operate local Registry administration maintaining the register of protectively marked files including internal movements/booking couriers for dispatching high-level items, destructions, and auditing.
• End of month stats Assist with the booking of Training Courses for FM & Security
• Assist with the booking of Hire Cars for FM & Security
• Assist with Maintaining Drivers mandates, making sure everyone is compliant.
• Assist with the collation and send running sheets monthly for fleet cars held by FM & Security
• Book garages for fleet cars ensuring maintenance/MOT/services to cars are completed, as well as booking any mechanical issues that may be reported.
• Purchasing and reconciliation of the One Card.
• Input Help Desk requests on the CAFM.
• Manage mail in / out.
• Carry out admin tasks such as, but not limited to, photocopying, binding, shredding, and laminating.
• Purchasing and maintaining stationery and housekeeping/cleaning essentials for site, as well as printer cartridge stocks for FM & Security.
• Provide reception cover when required.
• Any other reasonable tasks as requested by the FM Manager

What you'll need to do the role:

Previous experience in a Customer Care/Reception/PA role.

Work within a team.

Good Communicator

Good knowledge and understanding of MS Office tools.

Computer Literate.

Full and valid driving license.

Be able to obtain SC Security Clearance

What we offer:

• Salary:Competitive salaries with annual reviews.
• Pension:Up to 6% contributory pension scheme.
• Holidays:25days' annual leave plus bank holidays.
• Training and development:We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing:24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts:Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme:Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks:Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity:Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.