FM Helpdesk Scheduler

Daniel Owen Ltd.; West Yorkshire; On-site; GBP 27,000; Part time

Job summary

A recruitment agency is seeking an experienced Helpdesk Scheduler for a temp-to-perm role in Leeds. Responsibilities include booking engineers, supporting the helpdesk team, and managing critical issues. Candidates must have FM and admin experience, and be reliable and organised. Immediate start available.

Qualifications

• Previous FM experience required.
• Experience in admin/helpdesk roles is essential.
• Must be reliable, organised, proactive, and ambitious.

Responsibilities

• Book engineers for planned and breakdown maintenance.
• Support team members on the helpdesk.
• Manage and update critical business issues.
• Record details of calls accurately.
• Chase jobs that are pending response.
• Handle incoming calls from customers and clients.
• Provide administrative compliance support.
• Identify client requirements through various communication methods.
• Prepare reports and maintain confidentiality.
• Monitor maintenance performance.

Skills

FM experience

Admin/helpdesk experience

Reliability

Organisational skills

Proactivity

Ambition

Job description

FM Helpdesk Scheduler Required

Job Type: Temp - Perm

Start date: Immediate/Notice period

Location: Leeds

Salary: £27,000

JOB DESCRIPTION:

An exciting opportunity for Helpdesk Scheduler in Leeds. Our client is looking for an experienced, fast paced, and hardworking Scheduler to join their team, with an immediate start. This is initially a temp position.

Working hours

Monday to Friday

8am - 5pm.

Daily responsibilities will include:

• Booking engineers in for PPM's and breakdowns
• Supporting other members on the help desk team as and when required.
• Managing and updating business-critical issues daily
• Accurately record details of the caller, problem and severity
• Chasing up jobs that have not been accepted/attended to
• Taking incoming calls from customers and clients
• To provide effective and efficient administrative compliance support
• Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
• To prepare reports and documents as required and maintain confidentiality at all times
• Monitor planned and reactive maintenance performance.

Requirements for the role

• Previous FM experience
• Admin/helpdesk experience
• Reliable
• Organised
• Proactive
• Ambitious

If you are interested in the role, please send your CV or call Jess on 01618869670