FM Helpdesk Operator

BAM Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organisation as a Helpdesk Operator, supporting school and commercial projects in a vibrant environment. This role offers the chance to engage with clients, manage tasks, and ensure smooth operations while contributing to a sustainable future. You'll be part of a diverse team, where your communication and organisational skills will shine. The company values inclusivity and personal growth, making it a great place to develop your career. If you're looking for a challenging role that makes a difference, this opportunity is perfect for you.

Qualifications

• Excellent communication and organisational skills are essential.
• Proficiency in Microsoft Office is required.

Responsibilities

• Issue and monitor tasks to site teams, ensuring compliance with SLAs.
• Act as the first point of contact for clients via phone and email.

Skills

Communication Skills

Organisational Skills

IT Literacy

Teamwork

Tools

Microsoft Office

Concept Evolution

Job description

Building a sustainable tomorrow

BAM FM is recruiting a Helpdesk Operator on a full time, permanent basis to support school & commercial projects in the South West but based at Blaise High School, Bristol. This is working 37.5 hours per week, Monday - Friday. Start between 7.30am and 9am and finish between 4.30pm and 6.00pm.

Your mission

1. Issue reactive and planned tasks to site teams and monitor each task through to completion.
2. Contact and chase sub-contractors for attendance and paperwork.
3. Comply with strict contract SLA, ensuring that tasks are completed within agreed timescale.
4. Monitor open tasks on a daily basis, chasing contractors and/or staff when required.
5. Provide administration support to the projects ensuring notes are added to provide the latest update.
6. Log bookings for internal & external clients.
7. Be the first point of contact via the telephone and e-mail for our clients.
8. Liaising Purchase Orders Reactive and Planned.

Who are we looking for?

1. A good telephone manner and excellent communication skills.
2. Strong organisational skills.
3. A positive and flexible approach to work.
4. Must be IT literate and proficient in the use of Microsoft Office.
5. Prior knowledge of Concept Evolution would be advantageous but not essential.
6. The ability to work as part of a team.
7. Will be required to undertake an enhanced Disclosure and Barring Service check.

What’s in it for you?

A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary, we support further personal growth and development.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. A DBS will be required for this role.