FM Compliance Manager

National Highways; Warrington; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Employer pension contribution

Annual leave and wellbeing benefits

Career development

Job summary

National Highways is seeking a FM Compliance Manager to ensure service delivery compliance across core facilities management services and contracted suppliers. The role covers corporate estates and a future expansion of depot and outstation estates, with split responsibilities across two sites in the North region.

Based in Warrington or Newton-le-Willows, the post involves governance, legal compliance, safety and equality duty, and driving improvement in service quality, performance and

Qualifications

• Relevant qualification (e.g. IWFM or equivalent)
• NEC4 contract management experience desirable
• Knowledge of facilities management best practices
• Ability to interpret and apply legal health, safety and equality requirements
• Commercial contract management skills

Responsibilities

• Monitor and report on performance, compliance and quality of outsourced FM delivery
• Maintain health and safety checks and risk assessments to minimise workplace risk
• Procure additional items/services in line with contract requirements
• Coordinate with partners to ensure safe, secure and compliant facilities
• Support onboarding and integration of new estates into FM scope

Skills

Contract management

Legal compliance

Industry best practices

Commercial awareness

Risk management

Education

IWFM qualification or equivalent experience

Job description

National Highways has an exciting opportunity for you to join our Business Services Directorate as a FM Compliance Manager. This role reports directly to the Principal Facilities Manager for the North Region. Within this role you will be expected to ensure service delivery compliance with the service contract in an allocated area, optimising delivery performance across core Facilities Management services, ensuring those services and the facilities suppliers deliver outcomes in a safe and secure environment and applying measures which meet the organisation's commitment to equality and health and safety, and comply with government standards on space utilisation. You will also be responsible for maintaining building compliance management in line with Fire, Water and Asbestos Legislation and Regulations. Please be aware that this role to be split 0.6 FTE - covering 100 Embankment and Atlantic House (Corporate estate) and for the remaining 0.4 FTE to be spend supporting the Regional Facilities Manager in the early stages of onboarding and managing the new Depot and Outstation estate which will be coming over to FM in the next 12-18 months. Please note that this role will be based at our Warrington or Newton-Le-Willows office.

• Maintain health and safety checks and assessments in the working environment and contribute to improvements which minimise risk to health, safety and welfare of colleagues and stakeholders.
• Maintain effective working relationships with delivery partners and stakeholders to manage risks and issues affecting resilience and security to identify opportunities for improvement in service quality, performance, delivery, sustainability and pricing.
• Procure additional items or services in accordance with the contract or other procurement routes approved by the organisation.
• Use systems to monitor and report on the performance, compliance and quality of outsourced service delivery.
• Contribute to the maintenance of register of factors affecting business continuity and contingency planning.
  Relevant qualification (e.g. IWFM (Institute of Workplace and Facilities Management) or previous working experience in similar environment)
• NEC4 (New Engineering Contract) contract management experience is desirable
• Knowledge and understanding of industry best practices in facilities management services
• Ability to interpret and apply legal requirements pertaining to health and safety and equality
• Commercial contract management skills relevant to facilities management or willingness to study for a professional qualification
  Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Business Services plays a crucial role in supporting the efficient operation and growth of the strategic road network. We provide a wide range of essential services across the organisation, ensuring that all functions run smoothly and effectively. We work behind the scenes to support the delivery of high-quality infrastructure and services, ensuring that National Highways meets its commitments to safety, sustainability, and customer satisfaction. Our key areas of focus include procurement, finance, human resources, IT, and strategic planning. We ensure the company operates efficiently, delivers projects on time and within budget, and meets the needs of stakeholders. By offering expert advice, managing resources, and driving operational excellence, we support National Highways in achieving its mission of maintaining and improving the road network across the country.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history referencesDBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)