Fluent French – Sales and Operations Manager – £34k plus bonus £38k OTE

Recruitment Avenue; London; On-site; GBP 34,000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Operations Manager fluent in French to lead their inbound travel team. This role involves managing a motivated team, developing sales strategies, and ensuring exceptional service delivery to clients. You'll be responsible for tailoring travel arrangements and driving sales growth while fostering strong relationships with clients. If you're a competitive leader with a passion for travel and customer satisfaction, this is a fantastic opportunity to make a significant impact in a vibrant sector.

Qualifications

• Fluency in French and English is essential for this role.
• Management experience in sales and operations is required.

Responsibilities

• Lead a team of sales consultants and administration staff to achieve targets.
• Develop sales strategies and maintain client relationships.
• Monitor team performance and provide guidance for improvement.

Skills

Fluency in French

Management sales and operations experience

Proven track record in achieving sales growth

Positive and competitive attitude

Excellent customer service skills

Negotiation skills

Detail-oriented

Creative

Job description

Job Title – Fluent French – Sales and Operations Manager

Department/Sector – Travel

Job Location – London

Salary – £34k plus bonus £38k OTE

My client is recruiting a fluent French inbound travel Manager to join their sales and operations team.

You must have specific knowledge of the French group market incoming to the UK, with operations and sales management.

We need a true leader who will manage a team consisting of two sales consultants and two administration staff. You must keep the team motivated in order to achieve high performance and exceed department sales targets.

In the role, you will monitor the sales team's personal targets and in circumstances where a staff member is underperforming, you will advise, help, and put a plan in process to improve their performance.

You will hold weekly team meetings to discuss offers and promotions, explaining benefits to help staff performance.

Your team will tailor-make inbound travel arrangements, so you will be selling flights, accommodation, transport, and excursions.

Responsibilities:

• Reach the targets and goals set for your team
• Develop sales strategies and set targets
• Present new products and services and enhance existing client relationships
• Meet customer needs
• Prospect for potential new clients and turn this into increased business
• Research and build relationships with new clients
• Set up meetings between client decision-makers and company’s practice leaders/Principals
• Negotiate and close business deals
• Maintain extensive knowledge of current market conditions
• Develop product knowledge by attending training sessions, familiarisation trips, and educational activities

Key Skills/Experience Needed:

• Fluency in French & English
• Management sales and operations experience
• Proven track record in achieving sales growth
• A positive and competitive attitude with the drive and work ethic to meet targets
• Sensitive to customers’ needs and requirements
• Persuasive, firm, well-mannered, good negotiator
• Ability to identify sales opportunities
• Work in a team and confident
• Competitive
• Good self-motivational skills
• Detail-oriented
• Creative
• Excellent customer service skills