Flooring Customer Care Assistant

Saint Flooring Ltd; St. Neots; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading flooring contractor is seeking a full-time Customer Care Administrator to provide administrative support in St. Neots. Responsibilities include liaising with site managers, confirming jobs, and overseeing aftercare processes. The ideal candidate will have excellent communication and organisational skills, and strong proficiency in MS Office. Benefits include a company pension, holiday allowance, and opportunities for progression.

Benefits

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

Profit sharing

Qualifications

• Positive attitude is essential.
• Must be highly organised and conscientious.

Responsibilities

• Communicate with site managers about flooring issues.
• Prepare work for fitters' diary and confirm customer jobs.
• Follow up on aftercare and support invoicing.

Skills

Excellent communication skills

Strong administration skills

Good organisational and attention to detail skills

Excellent knowledge of MS Office

Job description

Overview

Customer Care Administrator – Saint Flooring Ltd Band - £23,556 - £25,000 per annum

Saint Flooring are a leading flooring contractor who supply the house build industry. Due to continued growth, we require additional administrative support in our Customer Care department located at our Head Office in Winsford.

This is a fantastic opportunity for an ambitious, proficient Administrator/Customer Care worker who wishes to progress their career within this field.

Main Objectives

Working within the Customer Care team, you will be responsible for speaking to site managers regarding any flooring issues. This will then involve helping to prepare the work for the fitter’s diary and calling customers to confirm jobs for the following day. Following up with aftercare that the work has been completed and passing through to the accounts department for invoicing where applicable.

The Role

We are seeking a confident communicator that is highly proficient in using Microsoft packages. This is a fantastic opportunity for highly organised, conscientious individual to join the team.

The Person

· Excellent communication skills and strong administration skills

· Good organisational and attention to detail skills

· Have a positive attitude

· Excellent knowledge of MS Office

In return we offer a great place to work in a forward-thinking business, competitive rates of pay, pension, 28 days holiday allowance (including Bank Holidays) and in addition to these a Christmas shutdown. The company always recognises opportunity for progression.

This role is full time 37.75 hours per week

To apply please send your CV to:

Loraine Taylor, Group HR Manager [e-mail]

Job Types: Full-time, Permanent

Pay: £23,500.00-£25,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Profit sharing

Work Location: In person