Floor Trainer

Fogo de Chão; Liverpool; Hybrid; GBP 38,000 - 41,000; Full time

Benefits offered by this job

50% brand discount on food & drink

Complimentary meal for two on workannn

Enhanced maternity and paternity pay

Employee assistance programme

Supportive leadership team

Opportunities to develop and progress

Job summary

Fogo de Chão in the United Kingdom is seeking an experienced Floor Trainer to lead the floor team, welcome guests, and ensure smooth service in our fast-paced restaurant. You will train and develop junior team members, be a role model for service excellence, and adapt your approach to each guest while communicating our churrasco experience.

A good level of English is required for this role. The advertised wage is inclusive of a basic wage of £12.80 per hour, plus anticipated tron of £5.65 per

Qualifications

• Experience leading floor teams in high-volume restaurant environments.
• Strong coaching and mentoring abilities for junior staff.
• Excellent guest service focus with a professional demeanour.

Responsibilities

• Supervise, motivate, coach and develop the floor team to work efficiently and collaboratively.
• Adapt language and service style to suit each guest while maintaining professionalism.
• Know the menu and communicate offerings effectively, making guest recommendations.

Skills

Supervising

Coaching

Team development

Guest service

Communication

English language

Job description

Benefits of being a Floor Trainer at Fogo de Chão

• 5 0% brand discount on both food and drink
• Complimentary meal for two to celebrate your work anniversary
• Enhanced maternity and paternity pay
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress

We are looking for an experienced, personable, passionate, and inspiring Floor Trainer to join our team . The Floor Trainer is a leader amongst the floor team and a crucial bridge between team members and senior management. You will be ensuring the smooth running of the restaurant, and lead the team to consistently deliver the highest levels of exceptional guest service. You will also be responsible for carrying out opening and closing tasks, training and developing team members and being a role model to junior members of the team. A good level of English is required for this role.

The advertised wage is inclusive of a basic wage of £12.80 per hour, plus anticipated tronc of £5.65 per hour.

We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.

About the role of Floor Trainer

As a Floor Trainer you will be responsible for being a role model to our junior team members, welcoming guests and overseeing a section of our restaurant in a fast-paced environment. This is a challenging, yet rewarding role, which involves interacting with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

You’ll need to have a strong presence and warm, personable character with the ability to work well under pressure.

Duties will include:

• Supervising, motivating, coaching and helping to develop the floor team so they work in an efficient and collaborative manner, highlighting any concerns and issues regarding performance and behaviour to Senior Managers.
• Adapting language and service style to suit the guest, whilst always presenting yourself as professional, friendly and polite.
• A strong knowledge of who we are and what we serve to be able to communicate this effectively to our guests and make recommendations based on our guests preferences.

AtFogo de Chão, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.

A place where provenance, quality and tradition meets modern sophistication, we pride ourselves on excellence in delivery through exceptional service and a highly-knowledgeable team.

Southern Wind Group Ltd is an equalopportunity employer.We believe in hiring a diverse workforce andsustaining an inclusive, people-first culture.We are committed tonon-discrimination onanyprotectedbasis, covered underapplicable law.

Happy to Talk Flexible Working