Floor Team (Part Time)

Signature Pub Group Ltd.; Glasgow; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality group in Scotland is seeking Floor Staff to provide excellent customer service at their venues. Responsibilities include greeting guests, managing orders, and ensuring a welcoming atmosphere. The role offers £12.21ph plus additional benefits like discounts and employee programs. Ideal candidates should excel in communication, organisation, and teamwork. Apply today to join a supportive team dedicated to work/life balance.

Benefits

Staff discount ranging from 25% to 50% on F&B

Employee Assistance Programme

Extra annual leave days gathered through service

Healthy work/life balance support

Qualifications

• Friendly and professional interaction with customers, both in person and over the phone.
• Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
• Managing multiple tasks, such as seating, ordering, and coordinating with staff.
• Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
• Quickly addressing issues or complaints in a calm, efficient manner.

Responsibilities

• Greet and seat customers in a friendly and professional manner.
• Take customer orders accurately and provide menu recommendations.
• Ensure timely and efficient service of food and drinks.
• Handle customer enquiries and resolve issues promptly.
• Manage reservations and monitor table availability.

Skills

Excellent Communication

Customer Service Focus

Organisation and Multitasking

Teamwork

Problem-Solving

Job description

Overview

The Spiritualist Glasgow are hiring Floor Staff on £12.21ph PLUS Tronc.

Responsibilities

• Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
• Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
• Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
• Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
• Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.

Required Skills

• Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
• Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
• Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
• Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
• Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service
• Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.