Floor Team Member

Chester Zoo; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Teammitglieder für die Gastronomie im Herzen eines der besten Zoos des Vereinigten Königreichs. In dieser spannenden Rolle sind Sie für die Bereitstellung eines außergewöhnlichen Kundenservice verantwortlich, während Sie Gäste in einem historischen Gastro-Pub und bei Veranstaltungen empfangen. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich für den Tierschutz und die Besucherfahrung einsetzt. Mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen, einschließlich einer Gesundheitsversorgung und einem Mitarbeiterpass, ist dies eine großartige Gelegenheit, in einer einzigartigen Umgebung zu arbeiten und gleichzeitig zur Mission des Zoos beizutragen.

Benefits

33 Tage Jahresurlaub pro rata

Jahresurlaub kaufen/verkaufen

Mitarbeiterausweis für Zoo-Besuche

Kostenlose Fahrten zur Arbeit

Gesundheitsplan und Mitarbeiterhilfe

Rabatte auf Fitnessstudio-Mitgliedschaften

Rabatte auf Kino, Restaurants und Geschäfte

Pensionsplan mit Arbeitgeberbeiträgen

Qualifications

• Exzellente Kundenservicefähigkeiten, idealerweise in einer ähnlichen Umgebung.
• Gute Kommunikations- und Teamfähigkeiten sind erforderlich.

Responsibilities

• Begrüßung und Platzierung von Gästen im Restaurant.
• Bestellungen aufnehmen und Empfehlungen für Speisen und Getränke geben.
• Vorbereitung und Servieren von Speisen und Getränken.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Numerische Fähigkeiten

Literacy

Bargeldabwicklung

Education

Keine spezifische Ausbildung erforderlich

Job description

The Role

You will be part of the team working in our award winning British Gastro-pub, The Oakfield, which was once the home to the founder of our zoo, George Mottershead and his family as well as supporting within our purpose-built wedding and events space, The Square. You’ll be responsible for providing exceptional customer service to all our guests, whether they are stopping by for a quick drink during their day out at the zoo, having a delicious freshly made meal, or here as part of a wedding or corporate function.

You will carry out all general front of house restaurant/pub/event duties, including:

• Welcoming and seating guests
• Providing exceptional customer service to all guests
• Taking orders and providing recommendations of our food and drink options
• Preparing drinks, and serving food and drinks to tables
• Keeping The Oakfield clean, tidy and well stocked
• Helping with the setup, break down and preparations for each event

The Package

You’ll be working a variety of shifts, including during our core zoo opening hours, as well as early morning or evening work for events such as weddings and corporate functions or late-night opening.

Contract hours are a minimum of 20 per week, worked 5 days out of 7 on a rota basis including weekends and bank holidays. Additional hours are available during busy periods and overtime will be paid.

• Permanent contract
• £11.55 per hour (increasing to £12.21 from 01/04/2025)
• 33 days annual leave pro rata
• Annual holiday buy/sell scheme
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Free travel to and from work on the X1 bus service from Chester and Ellesmere Port
• Healthcare plan and employee assistance programme
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions

Our Requirements

• Excellent customer service skills, ideally gained in a similar environment such as a leading British Gastro-pub
• Excellent communication skills and teamwork
• A good level of numeracy and literacy, to help with taking orders, reading menus and processing payments
• Cash handling experience
• Due to licensing requirements, you must be aged 18 or older

Desirable Requirements

• It would be great if you also have experience of working functions and events such as weddings and corporate meetings, however full training will be given
• Bar experience would be desirable

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes…

We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of 600 permanent and up to 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

Our working environment could not be more different from a typical place of work – where else can you see critically endangered orangutans, rare giraffes and tigers on your lunch break?

We reserve the right to close our vacancies earlier than the listed date if we have received a high level of applications. We recommend that if you do wish to be considered that you submit your application as promptly as possible as shortlisting and interviews may be taking place whilst the advert is live.