Floor Supervisor

HC Facility Management Limited; Bath; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holidays

Permanent job with flexible hours

Free lunch on duty

On-site training

Salary advance options

HotelCare Apprenticeship

Pension scheme

Recognition programs

Job summary

HotelCare is seeking a Floor Supervisor to oversee a busy housekeeping team and uphold high standards across guest and hotel premises. You will work with the Head Housekeeper to ensure efficient operations and excellent guest experiences in a fast-paced environment.

The role requires supervisory experience in hospitality, strong housekeeping knowledge, and a flexible, detail-oriented approach. This position offers on-site work with potential weekend shifts and a clear progression path.

Qualifications

• Prior supervisory experience in hospitality, specifically housekeeping.
• Strong knowledge of housekeeping operations and team coordination.
• Comfortable working in a fast-paced environment.

Responsibilities

• Oversee a busy housekeeping department to ensure high guest satisfaction.
• Coordinate staff rotas and support the Head Housekeeper.
• Provide ongoing training and development for the team.
• Maintain standards set by HotelCare and client sites at all times.
• Meet daily targets and ensure safety policies are followed.

Skills

Supervisory experience

Housekeeping operations

Team coordination

Time management

Attention to detail

Customer service

Flexibility

Multi-tasking

Integrity & confidentiality

Safety awareness

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

This role is temporary with a minimum of 6 weeks that could be extended.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description

Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification

Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.

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