Floor Supervisor - Mamma Mia! The Party

Oak View Group; London; On-site; GBP 1,000; Full time

Job summary

Oak View Group is seeking a Floor Supervisor for 'Mamma Mia! The Party' in London. This role involves leading teams, managing guest relations, and delivering exceptional service during high-profile events. Ideal candidates will have a strong background in hospitality and customer service, able to create memorable experiences for guests.

Benefits

Amazing training and progression opportunities

Cross exposure to events in London

Delicious food on duty

40% discount in selected restaurants and bars

£300 refer a friend bonus

Corporate gym discount

Employee Assistance Helpline, 24/7

Qualifications

• Proven experience in high quality restaurants or event environments.
• Ability to manage large teams effectively.
• Experience handling special requests and issues with guests.

Responsibilities

• Lead the floor teams and manage special requests.
• Coordinate with kitchen staff and ensure the best guest experience.
• Act as a point of contact for guests and resolve queries.

Skills

Guest relations

Team leadership

High volume customer service

Job description

Join to apply for the Floor Supervisor - Mamma Mia! The Party role at Oak View Group

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Join to apply for the Floor Supervisor - Mamma Mia! The Party role at Oak View Group

Part of Oak View Group (OVG), Rhubarb is a premium hospitality collective specialising in luxury event catering, restaurant dining and hospitality. Rhubarb deliver unique dining and venue management at some of the worlds most iconic locations.

Mamma Mia! The Party is a unique combination of ABBA inspired musical theatre and Greek banquet - all within an elaborate setting specifically designed to entertain over 500 guests per show.

You’ll lead our floor teams, deliver stonking pre-service briefings, manage special requests, liaise with our kitchen team and managers, as well as coordinate your teams of waiters and runners so to give each and every guest the best experience imaginable.

You’ll be an ambassador for RHC and build a strong relationship with our client, the production, security, building management and other stakeholders; and be a point of contact for potential guests passing by. The Head Waiter will need to be a guest relations superstar - giving resolutions to any queries or special requests the guests may have.

We are open to all backgrounds and levels of seniority but ideally, you’ll have proven experience in high quality restaurants, events or bars, working with high volumes of customers as a team leader or similar.

We will only engage with candidates over 18, that can commit to weekends and late finishes (post-midnight) / with access to the O2 in North Greenwich.

Salary - £15.75 / Hour

What you get

• Amazing training and progression opportunities, internally and externally.
• Cross exposure to our events business in London and beyond.
• Delicious food on duty
• Uniform provided
• 40% discount in selected RHC restaurants and bars.
• £300 refer a friend bonus.
• Corporate gym discount.
• Employee Assistance Helpline, 24/7.
  
  
  

RHC is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence.

Wherever you come from, wherever you are going, we’d love to hear from you.

As part of the recruitment process, you will need to prove your eligibility to work in the UK.

All applicants will receive a response. Please note; this role is only open to applicants over 18.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Entertainment Providers

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