Floor Supervisor - Mamma Mia! The Party

Oak View Group United Kingdom | Co-op Live | Rhubarb Hospitality; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group is seeking a Head Waiter for its unique venue, Mamma Mia! The Party. The role involves leading the floor team, ensuring high-quality guest experiences, and managing special requests. Ideal candidates have prior experience in premium settings and must be available for weekends and late shifts.

Benefits

Amazing training and progression opportunities

Delicious food on duty

40% discount in selected RHC restaurants

Corporate gym discount

Employee Assistance Helpline, 24/7

Qualifications

• Proven experience in high-quality restaurants, events, or bars.
• Ability to manage high volumes of customers and lead floor teams.

Responsibilities

• Lead floor teams and deliver pre-service briefings.
• Manage special requests and coordinate waiting staff.
• Act as a point of contact for guests and stakeholders.

Skills

Guest relations

Team leadership

Customer service

Job description

Oak View Group

Part of Oak View Group (OVG), Rhubarb is a premium hospitality collective specialising in luxury event catering, restaurant dining and hospitality. Rhubarb deliver unique dining and venue management at some of the worlds most iconic locations.

About the Venue

Mamma Mia! The Party is a unique combination of ABBA inspired musical theatre and Greek banquet – all within an elaborate setting specifically designed to entertain over 500 guests per show.

Role Purpose

You’ll lead our floor teams, deliver stonking pre-service briefings, manage special requests, liaise with our kitchen team and managers, as well as coordinate your teams of waiters and runners so to give each and every guest the best experience imaginable.

You’ll be an ambassador for RHC and build a strong relationship with our client, the production, security, building management and other stakeholders; and be a point of contact for potential guests passing by. The Head Waiter will need to be a guest relations superstar - giving resolutions to any queries or special requests the guests may have.

We are open to all backgrounds and levels of seniority but ideally, you’ll have proven experience in high quality restaurants, events or bars, working with high volumes of customers as a team leader or similar.

We will only engage with candidates over 18, that can commit to weekends and late finishes (post-midnight) / with access to the O2 in North Greenwich.

Salary - £15.75 / Hour

What you get

• Amazing training and progression opportunities, internally and externally.• Cross exposure to our events business in London and beyond.• Delicious food on duty• Uniform provided• 40% discount in selected RHC restaurants and bars.• £300 refer a friend bonus.• Corporate gym discount.• Employee Assistance Helpline, 24/7.

Our Inclusion Commitments

RHC is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence.

Wherever you come from, wherever you are going, we’d love to hear from you.

Employee Screening and Eligibility to Work

As part of the recruitment process, you will need to prove your eligibility to work in the UK.All applicants will receive a response. Please note; this role is only open to applicants over 18.