Floor Supervisor

HC Facility Management Limited; Newbury; Sur place; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Permanent job with flexible hours

Free lunch on duty

On-site training

Salary Finance loans/wage advances

Career progression through HotelCare

Résumé du poste

HotelCare, a leading hotel support services provider in the UK, is seeking a Floor Supervisor for the housekeeping department in Newbury. You will work with a team to ensure guest areas and hotel premises meet high cleanliness standards and guest satisfaction targets.

Key responsibilities include organising staff rotas, supporting the Head Housekeeper, and training the team to maintain service quality. The role requires supervisory experience in hospitality and a proactive, customer-focused

Qualifications

• Prior supervisory experience in hospitality, specifically housekeeping.
• Strong knowledge of housekeeping operations and team coordination.
• Proven ability to manage staff and daily targets.

Responsabilités

• Oversee a busy housekeeping department and maintain high guest satisfaction.
• Organise staff rotas and support the Head Housekeeper.
• Train and develop the Housekeeping team and ensure safety standards.
• Meet daily targets and ensure compliance with health and safety policies.

Connaissances

Supervisory experience

Hospitality experience

Team coordination

Customer service

Description du poste

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description
Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification
Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.